ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting - Open Location

EY; Wichita (KS); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Flexible working model

Paid holidays

Extensive paid time off

Job summary

A leading professional services firm is seeking a Senior Manager for ServiceNow Enterprise Service Management Transformation. This role involves leading transformation teams, managing complex projects, and developing strategies for ServiceNow implementations. The ideal candidate will have 5–7 years of consulting experience, strong business acumen, and relevant ServiceNow certifications. This position offers a flexible working model with competitive compensation.

Qualifications

• 5–7 years of relevant ServiceNow implementation experience.
• 5–7 years of Big 4 or equivalent consulting experience.
• Valid U.S. driver’s license and ability to travel up to 60%.

Responsibilities

• Lead engagement delivery and manage client relationships.
• Accountable for program/project management.
• Develop resource plans and budgets.

Skills

Excellent business acumen

Fact-based decision making

Conflict resolution skills

ServiceNow implementation experience

Consulting and interpersonal skills

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

ServiceNow Certifications

Job description

ServiceNow - Enterprise Service Management Transformation - Senior Manager, Tech Consulting

Location: Anywhere in Country
At EY, we shape your future with confidence. Join us to build a better working world.

Overview

You will lead ServiceNow Transformation teams, delivering technology projects that align with EY's strategy. As a client‑facing Senior Manager, you will motivate teams, build client relationships, and manage delivery of complex programs.

Key Responsibilities

• Lead engagement delivery and manage client relationships on a daily basis.
• Accountable for program/project management, ensuring all objectives are met.
• Develop resource plans and budgets, managing engagement economics effectively.

Skills and Attributes for Success

• Drive and support sales activities, including proposals and engagement estimates.
• Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives.
• Act as an engagement manager across all aspects of ServiceNow ESM/GBS engagements and solution delivery.
• Ability to manage 2-3 engagements and mentor multi‑disciplinary teams of 10+ resources.
• Excellent business acumen, fact‑based decision making, and conflict resolution skills.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• 5–7 years of relevant ServiceNow implementation experience.
• 5–7 years of Big 4 or equivalent consulting experience at Senior Manager or Director level.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following ServiceNow certifications: HR Service Delivery, Customer Service Management, or Field Service Management.
• Strong consulting and interpersonal skills; executive communication and adaptability.
• Valid U.S. driver’s license and ability to travel up to 60%.

Desired Additional Certifications

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Performance analytics and reporting experience (certifications are a plus).
• Experience in ServiceNow AI solutions (Now Assist, Agentic, AI Control Tower).

What We Offer You

• Comprehensive compensation and benefits package with competitive base salary ranges.
• Flexible working model with 40–60% in‑office expectation.
• Paid holidays, flexible vacation, and extensive paid time off policies.

Equal Opportunity Statement

EY is an equal‑opportunity employer. We celebrate diversity and inclusion and are committed to creating an inclusive workplace for everyone.