ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting - Open Location

EY; Houston (TX); Hybrid; USD 171,600 - 392,100; Full time

Benefits offered by this job

Comprehensive compensation and benefits package

Flexible vacation policy

Hybrid working model

Job summary

A multinational professional services firm is seeking a Senior Manager for ServiceNow Enterprise Service Management Transformation. You will lead transformation teams, manage client engagements, and deliver technology projects. The ideal candidate has 5-7 years of ServiceNow experience, strong consulting skills, and relevant certifications. A hybrid working model offers flexibility in the U.S. This position also includes a competitive salary range and comprehensive benefits.

Qualifications

• 5–7 years of relevant ServiceNow implementation experience.
• 5–7 years of Big 4 or equivalent consulting experience.
• ServiceNow Certified Implementation Specialist certifications preferred.

Responsibilities

• Lead engagement delivery and manage daily client relationships.
• Develop resource plans and budgets for engagements.
• Build and manage delivery of technology transformation projects.

Skills

Excellent consulting and interpersonal skills

Leadership experience supervising teams

Ability to travel up to 60%

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

ServiceNow Certified Systems Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

Job description

ServiceNow Enterprise Service Management Transformation - Senior Manager – Tech Consulting

Location: Anywhere in the Country

ServiceNow Enterprise Service Management Transformation – Senior Manager – Tech Consulting is a client‑facing role where you will lead ServiceNow Transformation teams, develop consulting and technical leadership skills, and build client relationships.

The Opportunity

You will build and manage the delivery of technology transformation projects and programs that align with EY’s organizational strategy, ensuring timelines, costs, and quality while leading both technical and non‑technical project teams.

Key Responsibilities

• Lead engagement delivery and manage daily client relationships.
• Be accountable for program/project management, ensuring all objectives are met.
• Develop resource plans and budgets for engagements, managing engagement economics effectively.

Skills and Attributes for Success

• Drive and support sales activities alongside EY pursuit teams – including proposals, engagement estimates, and sales presentations.
• Lead and develop strategies for ServiceNow-enabled transformations – working with senior client executives on business cases, roadmaps, detailed plans, and solution architectures.
• Act as an engagement manager across all aspects of ServiceNow ESM/GBS, including design, configuration, testing, and deployment.
• Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants, developers, and testers.
• Build and foster client relationships, demonstrate EY value, and provide industry‑leading practice expertise.
• Apply business acumen for fact‑based decisions and conflict resolution.
• Deliver high‑quality deliverables and project artifacts.

Qualifications

• Bachelor’s degree required (4‑year); Master’s degree preferred.
• 5–7 years of relevant ServiceNow implementation experience.
• 5–7 years of Big 4 or equivalent consulting experience (Senior Manager or Director level).
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum two of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist – HR Service Delivery
  • ServiceNow Certified Implementation Specialist – Customer Service Management
  • ServiceNow Certified Implementation Specialist – Field Service Management
• Excellent consulting and interpersonal skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience developing presentations, functional and technical roadmaps, and presenting ideas to all levels.
• Experience defining contextual, conceptual, and logical models aligning business and technical capabilities.
• Leadership experience supervising teams.
• Valid U.S. driver’s license.
• Ability to travel up to 60%.

Preferred

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Performance analytics and reporting experience; certifications are a plus.
• Experience in Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery; certifications are a plus.
• Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).

What We Look For

Intellectually curious people with a passion for innovation, excellent communication and negotiation skills, and the ability to articulate big ideas to senior leaders.

What We Offer

• A comprehensive compensation and benefits package: base salary range $171,600–$392,100 (all U.S. locations) with higher ranges for major metros. Total Rewards include medical, dental, pension, 401(k), and paid time off.
• Hybrid working model – 40–60% in‑office for client‑facing roles.
• Flexible vacation policy and paid holidays. Additional leave options support well‑being.

EY accepts applications on an ongoing basis. For California applicants, additional information is available.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology – Professional Services