ServiceNow Engineer (Mid Level) (TS/SCI with CI Poly Clearance Required)

A&M Technologies, Inc.; Sterling (VA); On-site; USD 160,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Company-paid disability insurance

401(k) with company match

Job summary

A&M Technologies, Inc. seeks a Mid Level ServiceNow Engineer in Sterling, VA, requiring an active Top Secret clearance with SCI and CI polygraph. You will build and maintain ServiceNow in an AWS environment, drive CI/CD, and ensure security across identities and data access.

Responsibilities include automated testing, observability with Grafana/Splunk, and collaboration with government stakeholders. DoD-appropriate certifications and Jira-based planning are essential.

Qualifications

• Five to seven years of ServiceNow experience and a Bachelor's degree are required.
• DoD 8570 requirements (Security+ CE minimum) must be satisfied.
• Active ServiceNow certifications are required.
• Demonstrated senior-level ServiceNow engineering experience with similar scope.
• Knowledge of security requirements in secure/classified environments.
• Familiarity with Agile methodologies and breaking work into Jira stories.
• Strong troubleshooting, solution design, and documentation skills.

Responsibilities

• Build, deploy, and maintain ServiceNow infrastructure and APIs in AWS.
• Develop ServiceNow with CI/CD, test automation, and DevSecOps practices.
• Operate ServiceNow and related tools, including Discovery, Flow Designer, SAM.
• Design automated test plans covering security and functional needs.
• Configure observability tools like Grafana and Splunk with ServiceNow.
• Maintain security, identities, and cloud architecture across systems.
• Manage complex roles and data access controls for customer data.
• Create technical docs and present to government stakeholders.
• Communicate clearly with technical and non-technical audiences.

Skills

ServiceNow experience

Security in classified environments

Agile methodologies

Senior engineer capabilities

Education

Bachelor's degree

Tools

Foreman

Terraform

Jenkins

GitLab

Selenium

Grafana

Splunk

Jira

Job description

A&M Technologies, Inc. (A&M) is a minority-owned small business established in 2014, specializing in providing expert Federal IT support and management services. Our comprehensive offerings include systems integration, IT security, continuity of business operations support, IT infrastructure planning, enterprise resource planning (ERP) systems support, business process automation, cloud migration, software engineering, systems engineering, and IT project management.

At A&M, we take pride in our diverse and high-performing team. With unwavering dedication and commitment to our customers' success, our practitioners bring unparalleled expertise to every project. Through our collaborative "one-team" approach and technical prowess, we excel in assisting our clients in overcoming their most complex IT challenges.

We are seeking an experienced Mid Level ServiceNow Engineer to join our team. This position is located in Sterling, VA and requires an Active Top Secret Clearance with SCI and CI polygraph.

Responsibilities

• Build, deploy, and maintain ServiceNow infrastructure and related APIs supporting all customer applications in an AWS cloud-based environment
• Develop and maintain ServiceNow using CI/CD pipelines, test automation, and DevSecOps best practices
• Deliver day-to-day ServiceNow operations and maintenance using Discovery, Flow Designer, and SAM components, along with DevOps tooling (Foreman, Terraform, Jenkins, GitLab) and automated testing frameworks (Selenium)
• Design and execute automated test plans covering both security and functional requirements, including end-to-end and regression testing for services integrated with ServiceNow
• Configure and monitor visualization/observability tools (Grafana, Splunk) integrated with ServiceNow
• Maintain system functionality across identities, security protocols, and cloud architecture
• Configure and manage complex roles and permissions to safeguard customer data integrity and security
• Create and maintain technical documentation, including user guides and infrastructure diagrams, and prepare technical presentations for government stakeholders and senior leadership
• Communicate clearly and effectively with both technical and non-technical audiences, across management and customer-facing settings — written and verbal
• Apply strong troubleshooting skills backed by disciplined configuration management and testing practices

Required Qualifications

• 5-7+ years of ServiceNow experience and a Bachelor's degree
• Must meet DoD 8570 requirements (Security+ CE certification at minimum)
• Active ServiceNow certification(s) required
• Demonstrated expertise as a senior ServiceNow engineer, with a track record of delivering projects of similar scope
• Strong understanding of security requirements within secure/classified environments
• Familiarity with Agile methodologies, including the ability to accurately decompose tasks into Jira stories
• Expert-level troubleshooting and solution-design skills
• Strong technical documentation skills

Compensation & Benefits Highlights

• Target Salary Range: $160,000 - $175,000
• Competitive salary and benefits package
• Employee referral bonuses of up to $10,000 for eligible hires
• Additional bonus opportunities for exceptional performance and contributions to business development and company growth

Health & Wellness

• Comprehensive medical, dental, and vision coverage for employees and eligible dependents
• Deductible reimbursement of up to $1,000 for employee-only coverage and up to $2,000 for family coverage upon meeting plan deductibles

Income Protection

• 100% company-paid short-term disability insurance
• 100% company-paid long-term disability insurance
• 100% company-paid accidental death and dismemberment (AD&D) insurance
• Company-paid life insurance coverage up to $150,000

Retirement

• 401(k) plan with immediate vesting upon eligibility. Employees become eligible after six months of service
• Pre-tax and Roth contribution options available
• Company Match: A&M provides a dollar-for-dollar match on employee contributions up to 6% of eligible compensation
• Non-Elective Contribution (NEC): A&M provides an additional 6% company contribution to all eligible participants, regardless of employee contributions

Paid Time Off

• Up to 18 days of flexible paid time off (PTO)
• Additional PTO awarded based on years of service: +2 days after 3 years, +4 days after 6 years, and +7 days after 10 years
• 10 paid holidays annually, including up to four floating holidays

Work-Life Balance

• Flexible work schedules, including flex time and compressed work schedules, based on contract and project requirements