ServiceNow Engineer

TEKsystems; Philadelphia (Philadelphia County); Remote; USD 99,000 - 148,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) Retirement Plan

Life Insurance

Short and Long-Term Disability

Health Spending Account (HSA)

Transit Benefits

Time Off / PTO

Job summary

TEKsystems is hiring a ServiceNow Systems Engineer for a permanent, fully remote role based out of Philadelphia, PA. The role focuses on implementing and tailoring ServiceNow workflows, scripting, and configurations across client engagements.

requires 5+ years of ServiceNow experience, strong ITSM/ITOM knowledge, and expert communication. Travel up to 10% to customer sites may be needed as projects demand.

Qualifications

• 5+ years of ServiceNow admin and development experience.
• Ability to work remotely as primary location with up to 10% travel to customer sites.
• Strong verbal and written communication; ability to document technical activities.

Responsibilities

• Gather and document discovery information efficiently.
• Assist in planning and design of new ServiceNow implementations.
• Develop and build enterprise-class ServiceNow workflows and configurations.
• Create and execute test plans for changes; troubleshoot complex issues.
• Provide daily reporting of events and documentation updates.

Skills

ServiceNow Admin

ServiceNow Development

Remote Work

Communication Skills

ITIL Knowledge

Education

Associate Degree in Information Technology

ITIL Certification (asset)

Tools

ServiceNow Core Modules

ITOM

ServiceNow Integrations

ServiceNow API

JavaScript / HTML / CSS

Job description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.

Ready to join us? Here’s what the opportunity supported through our TGS Talent Acquisition Team requires:

The ServiceNow Systems Engineer will provide technical expertise and execution of projects / engagements for our clients on the ServiceNow platform. ServiceNow experience should include but not limited to the following:

• Practical, hands-on experience with various versions of the ServiceNow platform is a must.
• Strong Implementation experience on all core modules of the IT Service management product and ITOM.
• Experience with other ServiceNow products including: Virtual Agent, AppEngine, SPM, HAM, SecOps, SAMPro, HRSD, Now Assist.
• Experience configuring tables, forms, views, workflows, notifications to deploy and automate IT and business services delivered.
• CMDB experience with multiple sources of data including ServiceNow Discovery, Integrations with other tools, and data imports. Service Mapping experience is also a plus.
• ServiceNow Integration experience with multiple of the following: Email, JDBC, JSON, LDAP, SOAP, REST, SCCM, SCOM, SMS, SSO - SAML 1.1, SSO - SAML 2.0, OpenID , Digest Authentication, ODBC, Data Export, CTI.
• Practical knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS and ServiceNow API's, Web Services

This position will work with Practice Architects and project / engagement managers to understand client and scope requirements and tasks.

Roles and responsibilities may include, but are not limited to the following:

• Gathering and documenting discovery information in an efficient manner.
• Assist in compilation and analysis of discovery information, providing findings and recommendations as appropriate
• Assist in planning and design of new implementations
• Implementation and build-out of enterprise-class ServiceNow workflows, scripting, and configuration.
• Creation and execution of test plans for changes
• Troubleshoot and solve highly complex technical issues using a logical troubleshooting approach with attention to detail, status reporting, and SOPs
• Provide daily reporting of events, activities, and documentation updates

Job Qualifications and Experience:

Knowledge Skills and Abilities:

• 5+ years of ServiceNow admin and development experience.
• Ability to work remotely as primary location but can also travel to customer sites as needed, up to 10%, depending on the project / engagement
• Effective verbal / written communications skills and the ability to explain and document technical activities
• Ability to interact and collaborate successfully with a wide variety of business, operating, and technical staff
• Excellent customer communication and time management skills
• Must have strong relationship building/management skill
• Knowledge of ITSM concepts – ITIL Certification is an asset

Education:

Associate degree in information technology or a related field, or equivalent training/educating/experience required.

• CSA
• CIS is preferred
• Intermediate MS Office Skills
• Knowledge of network, storage, server, and application architecture

Job Type & Location

This is a Permanent position based out of Philadelphia, PA.

Pay and Benefits

The pay range for this position is $99000.00 - $148300.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.

Our full-time, internal employment benefits include the following:

• Medical, Dental, and Vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life and AD&D for employee and dependents)
• Short and Long-Term Disability
• Health Spending Account (HSA)
• Transportation Benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.