ServiceNow Engineer

Leidos LLC; Lincoln (MA); Hybrid; USD 87,000 - 157,000; Full time

Job summary

Leidos LLC in Massachusetts is seeking a seasoned ServiceNow engineer to design and maintain catalogs, rules, and workspaces while ensuring security and compliance.

You will work hybrid, onsite as needed near Hanscom AFB, participate in testing, dashboards, and reporting, and collaborate with cross‑functional teams in a fast-paced mission‑driven environment.

Qualifications

• Bachelor’s degree plus 4+ years experience, or Master’s with 2+ years experience.
• Secret clearance required to maintain employment; US citizenship required.
• CompTIA Security+ or equivalent (IAT-2).
• Excellent facilitation, communication, and stakeholder engagement skills.
• Ability to work in a fast-paced, mission-driven environment.
• Strong documentation, communication, and cross-functional collaboration skills.
• Familiarity with DevSecOps principles and Agile methodologies (Scrum/Kanban).
• Experience with ServiceNow implementations; ServiceNow certifications such as CSA.

Responsibilities

• Catalog development: build and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.
• Core configuration: write and maintain business rules, client scripts, UI policies, UI actions, and data policies.
• CSM playbooks: design and update PAD workflows and customer-facing Playbooks.
• Workspace configuration: customize Configurable Workspaces for ITSM agents and CS.Reps.
• Access and security: manage user roles, ACLs, and security controls.
• Platform maintenance: update forms, views, fields, and notification templates per business requests.
• Reporting and dashboards: create standard reports and automated scheduled tracking.
• Testing and quality: conduct unit testing and participate in peer reviews.

Skills

Communication

Stakeholder engagement

Customer service

Agile methodologies

Education

Bachelor's degree

Master's degree

Tools

ServiceNow

Flow Designer

Process Automation Designer

Job description

Location

Location: This position will be hybrid remote. Candidates will be required to work onsite as needed. Preferred candidates will be located near Hanscom AFB (Boston, MA).

Primary Responsibilities

• Catalog Development: Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.
• Core Configuration: Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies.
• CSM Playbooks: Design, configure, and update Process Automation Designer (PAD) workflows and customer-facing Playbooks.
• Workspace Configuration: Customize and support Configurable Workspaces for both ITSM agents and CSM customer service reps.
• Access & Security: Manage user roles, group memberships, and configure Access Control Lists (ACLs) to secure data.
• Platform Maintenance: Update and refine existing forms, views, fields, and notification templates based on daily business requests.
• Reporting & Dashboards: Create and distribute standard reports, interactive dashboards, and automated scheduled tracking.
• Testing & Quality: Perform thorough unit testing in lower environments and participate in peer code reviews before production deployment.

Minimum Qualifications

• Bachelor’s and four 4+ years or more of experience; Master’s and 2+ years or more of experience.
• Additional experience may be accepted in lieu of degree.
• Secret clearance required to maintain employment
• US citizenship required

Certifications

• CompTIA Security+ or equivalent (IAT-2)
• Excellent facilitation, communication, and stakeholder engagement skills
• Ability to work in a fast-paced, mission-driven environment
• Strong documentation, communication, and cross-functional collaboration skills
• Familiarity with DevSecOps principles and practices.
• Familiarity with Agile methodologies such as Scrum and/or Kanban.
• Excellent customer service skills, with experience working in a customer-facing position
• Experience with ServiceNow implementations
• ServiceNow certification(s): CSA

Preferred Qualifications

• Experience with USAF Cloud One or Platform 1
• ServiceNow certification(s): CAD, CIS-ITSM, and CIS-CSM

If you're looking for comfort, keep scrolling.

At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting: August 4, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $87,100.00 - $157,450.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.

Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.