ServiceNow Engineer

UnitedHealth Group; Eden Prairie (MN); Remote; USD 73,000 - 130,000; Full time

Job summary

UnitedHealth Group is seeking a Software Engineer to join Optum Technology, focusing on ServiceNow-based enterprise service management modernization and AI‑powered automations. You will design, build, and deploy custom ServiceNow apps and backend integrations, leveraging Service Portal, ITSM, and MID Server connections across the enterprise.

The role supports telecommuting from anywhere in the U.S. and emphasizes responsible AI usage, robust testing, and continuous process improvement.

Qualifications

• 4+ years of software engineering experience designing, developing, and deploying enterprise applications.
• 4+ years of hands‑on experience developing within ServiceNow, including (Service Portal custom widgets, Catalog, portal layout), and ITSM implementation.
• 4+ years of experience building ServiceNow integrations with backend systems connected through MID Servers using REST/SOAP APIs.
• 3+ years of proficiency in Web Services (REST, SOAP), JavaScript, HTML/CSS, JSON, and ServiceNow platform scripting.
• 1+ year of experience building, training, or deploying AI‑driven solutions, intelligent automations, or ML components into production workflows.

Responsibilities

• Design, develop, and deploy custom ServiceNow Service Portal applications, widgets, and user interfaces tailored to business needs.
• Develop and configure ServiceNow ITSM modules, workflows, business rules, script includes, flow designers, and service catalog items.
• Build and maintain robust enterprise backend integrations connecting ServiceNow through MID Server infrastructure.
• Design, develop, and deploy AI-powered solutions, platform automations, and intelligent workflows to address complex business challenges with an emphasis on responsible AI usage.
• Use enterprise-approved AI tools to streamline engineering workflows, automate routine tasks, and drive continuous process improvements.
• Evaluate emerging technical trends and AI advancements to inform solution design, architecture, and strategic platform innovation.
• Conduct unit testing, system integration testing, platform debugging, code reviews, and technical documentation for ServiceNow developments.

Skills

JavaScript

HTML/CSS

JSON

ServiceNow scripting

Tools

ServiceNow

REST

SOAP

Job description

Our Company

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Position Summary

As a Software Engineer within Optum Technology, you will be part of a high-performing team dedicated to driving enterprise service management modernization and delivering innovative, intelligent automations. You will design, build, and deploy custom applications and backend integrations on the ServiceNow platform, leveraging ServiceNow Service Portal, ITSM, and MID Server connections to seamlessly integrate with enterprise backends. In this role, you will embed AI-powered solutions into ServiceNow workflows, automating complex business processes and continuously enhancing user experiences across the enterprise.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Design, develop, and deploy custom ServiceNow Service Portal applications, widgets, and user interfaces tailored to business needs
• Develop and configure ServiceNow ITSM modules, workflows, business rules, script includes, flow designers, and service catalog items
• Build and maintain robust enterprise backend integrations connecting ServiceNow through MID Server infrastructure
• Design, develop, and deploy AI-powered solutions, platform automations, and intelligent workflows to address complex business challenges with an emphasis on responsible AI usage
• Use enterprise-approved AI tools to streamline engineering workflows, automate routine tasks, and drive continuous process improvements
• Evaluate emerging technical trends and AI advancements to inform solution design, architecture, and strategic platform innovation
• Conduct unit testing, system integration testing, platform debugging, code reviews, and technical documentation for ServiceNow developments

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 4+ years of software engineering experience designing, developing, and deploying enterprise applications
• 4+ years of hands‑on experience developing within ServiceNow, including (Service Portal custom widgets, Catalog, portal layout), and ITSM implementation
• 4+ years of experience building ServiceNow integrations with backend systems connected through MID Servers using REST/SOAP APIs
• 3+ years of proficiency in Web Services (REST, SOAP), JavaScript, HTML/CSS, JSON, and ServiceNow platform scripting
• 1+ year of experience building, training, or deploying AI‑driven solutions, intelligent automations, or ML components into production workflows

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) or ServiceNow Certified System Administrator (CSA)
• Experience integrating Generative AI frameworks, Large Language Models (LLMs), or Natural Language Processing (NLP) services into ServiceNow
• Experience working in an Agile/Scrum software development lifecycle environment
• Strong diagnostic and troubleshooting skills for complex MID Server integration pipelines and enterprise network communication

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline:

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #GREEN