ServiceNow Engagement Manager

LTM; Santa Clara (CA); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Comprehensive Medical Plan Covering M

Short/Long-Term Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time, Sick Leave, Holidays

Paid Paternity and Maternity Leave

Job summary

LTIMindtree is seeking a ServiceNow Engagement Manager in Santa Clara, CA (Remote). You will guide delivery teams, own a workstream, and drive project execution in line with best practices, collaborating with partners and customers to achieve business outcomes.

Responsibilities include governance, risk, and financial management, mentoring teams, and applying Now Create methodology to ensure long-term customer success. Travel up to 50% may be required.

Qualifications

• Experience integrating AI into work processes, decision-making or problem-solving.
• 5 years progressive experience in a professional services organization or equivalent.
• Ability to travel up to 50%.
• Industry domain expertise in workflow.
• Creativity with ability to run projects independently.
• Experience driving complex issues through analysis and resolution.
• Experience working collaboratively.
• ServiceNow certifications in aligned workflow.
• Applies AI tools to streamline workflows and generate insights.

Responsibilities

• Guide the delivery team throughout the engagement, collaborating with a services partner.
• Own and manage a single workstream.
• Execute small to medium-sized projects aligning with best practices.
• Coach and mentor Service partners and Associate Engagement Managers.
• Lead the delivery team often in collaboration with a services partner.
• Manage governance, timeline, scope, risk, change management, resourcing, reporting and financials.
• Engage with Sales, Account Team, partner and customer to understand goals and value delivered.
• Align deliverables with customer goals and Now Create methodology.
• Be the single contact to encourage collaboration and customer agreement on solutions.
• Mentor team members to achieve deliverables and desired results.
• Identify gaps between actuals and plan, proposing solutions.

Skills

AI in workflows

Project leadership

Collaboration

Problem analysis

Mentoring

Tools

ServiceNow certifications

Job description

Role Description

Job Title: ServiceNow Engagement Manager

Role Description

Job Title: ServiceNow Engagement Manager

Location: Santa Clara, CA (Remote)

Job Description

• Guide the delivery team throughout the engagement frequently collaborating with a services partner
• Own and manage a single workstream
• Execute small to mediumsized projects ensuring alignment with leading best practices
• Coach mentor and manage Service partners and Associate Engagement Managers to achieve project deliverables and support the customers desired business outcomes
• Lead the delivery team throughout the engagement often in collaboration with a services partner
• Manage the engagement governance timeline scope risk change management resourcing reporting and financials
• Work with the Sales Account Team partner and customer to understand the customer and the engagement including challenges partners issues and value being delivered
• Understand the goals and align the deliverables accordingly
• Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement including longterm customer success
• Be the single contact to encourage collaboration and customer agreement on proposed solutions
• Mentor Customer Outcomes or Partner team members to achieve the engagements deliverables and promote the customers desired results
• Identify gaps between actuals and plan of record proposing solutions escalating as needed

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
• 5 years progressive experience as part of a professional services organization or equivalent educationexperience
• Ability to travel up to 50
• Industry domain expertise in insert workflow
• Creativity with comfort running projects independently
• Experience driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications in aligned workflow
• Applies AI tools to streamline workflows generate insights and support strategic initiatives under guidance
• Understands core AI concepts ethical considerations and platform capabilities and can explain their application in customer contexts with support

Other Details

Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (LTIM):

Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.