ServiceNow Developer (SNOW SME TC2) (Government)

Cricket Wireless LLC.; Columbia (MD); On-site; USD 98,000 - 274,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Adoption Reimbursement

Disability Benefits

Life Insurance

Employee discounts up to 50% on AT&T

Job summary

AT&T Global Public Sector in Columbia, Maryland seeks a mid-level ServiceNow Software Developer to design, develop, test, and deploy custom ServiceNow solutions. Office presence required, 5 days per week, working with framework managers, customers, and technical teams to translate needs into scalable platform solutions.

The role emphasizes ITAM/CMDB/ITSM support, collaboration with stakeholders, and successful delivery in an agile environment.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 2-5 years of ServiceNow development experience.
• Proficiency in JavaScript.
• Strong analytical, troubleshooting, and problem-solving skills.
• Security+.
• ServiceNow Certified System Administrator (CSA).
• Desirable: HTML/CSS knowledge; CMDB/ITSM/ITAM experience; familiarity with Agile.
• Experience with ServiceNow development including Catalog Page configuration, Client Scripts, UI Policies, Business Rules, Script Includes, UI Pages, UI Actions, Glide API, Flow Designer; knowledge of SQL.

Responsibilities

• Design, develop, test, and deploy custom applications and enhancements within the ServiceNow platform.
• Support and maintain IT Asset Management (ITAM), Configuration Management Database (CMDB), and IT Service Management (ITSM) processes and applications.
• Partner with business stakeholders, managers, customers, and technical teams to gather, refine, and implement software development requirements.
• Provide ServiceNow technical support, consultation, and troubleshooting for platform users and stakeholders.
• Troubleshoot and resolve system defects, performance issues, and configuration challenges.
• Create and maintain technical documentation, reports, and user-facing support materials.
• Participate in User Acceptance Testing, Technical Exchange Meetings, platform upgrades, and Agile development activities.

Skills

JavaScript

Analytical thinking

Troubleshooting

Problem-solving

Customer-focused mindset

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

ServiceNow Platform

SQL

UI Policies / Glide API

Job description

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant. Join our team as a mid-level ServiceNow Software Developer and help design, enhance, and support mission-critical ServiceNow solutions that enable efficient IT service delivery, workflow automation, and platform modernization. This role is ideal for a technically skilled, collaborative developer who is ready to contribute to a high-impact environment while working closely with business, technical, and leadership stakeholders.

Description of Job Duties/Responsibilities

This position offers the opportunity to design, develop, test, and deploy custom ServiceNow solutions while partnering with framework managers, senior leaders, customers, vendors, and technical teams. The ideal candidate brings strong development fundamentals, a customer-focused mindset, and the ability to translate business needs into reliable, scalable platform solutions. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Key Responsibilities

• Design, develop, test, and deploy custom applications and enhancements within the ServiceNow platform.
• Support and maintain IT Asset Management (ITAM), Configuration Management Database (CMDB), and IT Service Management (ITSM) processes and applications.
• Partner with business stakeholders, managers, customers, and technical teams to gather, refine, and implement software development requirements.
• Provide ServiceNow technical support, consultation, and troubleshooting for platform users and stakeholders.
• Troubleshoot and resolve system defects, performance issues, and configuration challenges.
• Create and maintain technical documentation, reports, and user-facing support materials.
• Participate in User Acceptance Testing, Technical Exchange Meetings, platform upgrades, and Agile development activities.

Required Clearance

Clearable. With the ability to obtain/maintain TS/SCI with polygraph. (#none) (#clearable) (#ts/sci) (#polygraph)

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 2-5 years of ServiceNow development experience.
• Proficiency in JavaScript.
• Strong analytical, troubleshooting, and problem-solving skills.
• Security+.
• ServiceNow Certified System Administrator (CSA).

Desired Qualifications

• Strong knowledge of HTML and CSS.
• Understanding of CMDB concepts and asset lifecycle management.
• Experience supporting ServiceNow IT Service Management (ITSM) and IT Asset Management (ITAM) applications.
• Experience with ServiceNow development, including: Catalog Page configuration Client Scripts UI Policies Business Rules Script Includes UI Pages UI Actions Glide API Flow Designer ACLs Knowledge of SQL and relational database concepts.
• Familiarity with Agile development methodologies.
• Familiarity with version control processes.

Joining our team comes with amazing perks and benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk.
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone

Weekly Hours: 40 Time Type: Regular Location: Columbia, Maryland

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities.

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Our ServiceNow Developer (SNOW SME TC2) (Government) earns $98,100 - $273,900 yearly. Not to mention all the other amazing rewards that working at AT&T offers.

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.