ServiceNow Developer

Lightfeather Io Llc; Remote; USD 120,000 - 150,000; Full time

Job summary

A technical solutions provider is seeking a Lead ServiceNow Developer to design and deploy solutions for federal government projects. This full-time, remote role requires expertise in ServiceNow development and leadership skills to guide teams effectively. The ideal candidate will have a strong background in ServiceNow platform architecture and the ability to integrate with external systems using various APIs. Must possess active DHS Public Trust clearance and experience within Agile environments.

Qualifications

• 9+ years of experience with ServiceNow platform.
• Active DHS Public Trust clearance.
• Experience with CI/CD pipelines and DevOps.

Responsibilities

• Lead design and deployment of ServiceNow applications.
• Mentor ServiceNow developers and lead teams.
• Collaborate to translate requirements into solutions.

Skills

ServiceNow platform development

Team leadership

Agile methodologies

Problem-solving

Stakeholder management

Education

ServiceNow Certified System Administrator (CSA)

Tools

Amazon Web Services (AWS)

Jira

Azure DevOps

Job description

LightFeather is seeking a highly skilled Lead ServiceNow Developer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of ServiceNow applications while ensuring optimal performance, security, and scalability. The ideal candidate will have extensive experience in ServiceNow platform architecture, development, integrations, and workflow automation, along with the ability to lead teams in an Agile environment. This is a Full Time, Remote Position.

Location: Fully Remote (EST hours)

Job Type: Full-time

Citizenship: U.S. Citizenship Required

Clearance Requirement: Active DHS Public Trust clearance or higher.

Responsibilities

• Lead the design, configuration, development, and deployment of ServiceNow applications, ensuring alignment with business requirements and industry best practices.
• Develop, customize, and enhance ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal.
• Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors.
• Ensure platform security, compliance, and best practices, including role‑based access controls (RBAC) and data governance policies.
• Mentor and lead a team of ServiceNow developers, providing guidance, technical oversight, and best practices for efficient solution delivery.
• Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable ServiceNow solutions.
• Troubleshoot and resolve platform issues, optimize system performance, and conduct root cause analysis.
• Work within an Agile framework (Scrum/Kanban), participating in sprint planning, backlog grooming, and daily stand‑ups.
• Document technical solutions, workflows, and architecture designs for internal knowledge sharing and client handover.

Required Qualifications and Skills

• Active DHS Public Trust clearance or higher.
• 9+ years of hands‑on experience with ServiceNow platform development and administration.
• ServiceNow Certified System Administrator (CSA).
• Strong expertise in ServiceNow App Engine and custom application development.
• Advanced knowledge of ServiceNow Service Portal Development, including widget customization and UI scripting.
• Experience integrating ServiceNow with external systems using REST, SOAP, and third‑party APIs.
• Proven ability to lead development teams and ensure efficient, high‑quality solution delivery.
• Experience working in Agile environments with tools like Jira or Azure DevOps.
• Experience with CI/CD pipelines and DevOps practices for ServiceNow application deployment.
• Experience working with Amazon Web Services (AWS).
• Excellent communication skills with the ability to present technical concepts to both technical and non‑technical audiences.
• Strong leadership and mentoring skills, with experience managing development teams.
• Exceptional problem‑solving, analytical thinking, and troubleshooting abilities.
• Excellent stakeholder management, communication, and presentation skills.
• Conflict resolution expertise to mitigate risks and ensure project success.

Preferred

• Experience with HR Service Delivery (HRSD) solutions within ServiceNow.
• Deep expertise in ServiceNow platform architecture and solution design.
• Proficiency in designing and implementing complex integrations using Integration Hub and external APIs.

As set forth in LIGHTFEATHER IO LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.