ServiceNow Developer - LLJP00001769

Softworld, a Kelly Company; Lexington (MA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a ServiceNow Developer to enhance HR service delivery through the ServiceNow platform. The role involves developing applications, optimizing HR processes, and providing support. Candidates should have a Bachelor's degree and significant ServiceNow experience, focusing on collaboration and communication within a team.

Qualifications

• 3+ years of ServiceNow development experience across modules.
• Solid understanding of ServiceNow architecture and development components.
• Ability to gather and translate business requirements into technical solutions.

Responsibilities

• Develop and maintain applications, workflows, and integrations using ServiceNow.
• Act as a technical advisor to the HRIS team on ServiceNow capabilities.
• Provide Tier 2 support for HRSD-related requests.

Skills

ServiceNow Development

Collaboration

Communication

Education

Bachelor's degree in Computer Science or related field

Job description

Get AI-powered advice on this job and more exclusive features.

Softworld, a Kelly Company provided pay range

This range is provided by Softworld, a Kelly Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70.00/hr - $110.00/hr

Job Title:

ServiceNow Developer

Job Location:

Lexington MA 02420 (Remote)

Onsite Requirements:

• Experience with ServiceNow architecture and common development components
• Experience with ServiceNow Development
• Experience with ServiceNow Platform support and troubleshooting of user-reported issues

Job Description:

Primary Duties & Responsibilities:

• ServiceNow Development & HRSD Implementation (50%)
• Develop and maintain applications, workflows, forms, and integrations using the ServiceNow platform, focusing on HRSD features such as Case Management, Lifecycle Events, and Employee Center.
• Collaborate with HR stakeholders to understand service needs and translate them into technical solutions.
• Design scalable, reusable configurations following ServiceNow best practices and HR data privacy standards.
• HR Process Optimization & Platform Strategy (25%)
• Act as a technical advisor to the HRIS team and HR functional areas on ServiceNow capabilities.
• Identify opportunities to improve or automate HR processes, prioritize use cases based on impact and feasibility.
• Stay current on ServiceNow HRSD capabilities and contribute to HR technology modernization roadmap.
• Platform Support, Documentation, and Enablement (25%)
• Provide Tier 2 support for HRSD-related requests and troubleshoot user issues.
• Document technical solutions, configurations, and user guides for internal HRIS knowledge base.
• Assist in building internal capability through training and mentoring HR team members on platform use and potential.

Position Scope:

Department & Reporting:

• This position is within the Human Resources Department, reporting to the HRIS Manager.

Collaboration:

The developer will work closely with:

• HRIS Team - Business/Systems Analysts, Software Developers, System Administrators
• HR functional teams (Benefits, Talent, Employee Relations, etc.)
• ISD Enterprise Service Management (ESM) team for platform alignment
• External vendors and ServiceNow support as needed

Supervisory Responsibilities:

• No budget authority, but may assist in vendor/license evaluation or renewal planning.

Qualifications:

Required:

• Bachelor's degree in Computer Science, Information Systems, or related field or equivalent experience
• 3+ years of ServiceNow development experience across modules such as ITSM, CSM, or custom applications
• Ability to gather and translate business requirements into technical solutions
• Solid understanding of ServiceNow architecture and development components (Flow Designer, Script Includes, Business Rules, ACLs)
• Strong interpersonal and communication skills in a collaborative environment

Preferred:

• Experience with ServiceNow HRSD or related employee service delivery use cases
• Familiarity with HR processes and handling confidential employee data
• ServiceNow certifications, especially Certified Application Developer or HRSD Implementation Specialist
• Experience in regulated or secure environments (e.g., government, healthcare)

Additional notes:

• Third-party and subcontract staffing agencies are not eligible for partnership on this position.
• Candidates must be eligible to work in the US without sponsorship now or in the future.
• This role is for US Citizens only, as required by the client being a US Federal Government contractor.