ServiceNow Developer (ITSM)

NetApp, Inc.; San Jose, Northern (CA, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

NetApp, Inc. is seeking a ServiceNow Developer to design, build, and support custom applications on the ServiceNow platform. The role emphasizes advanced scripting, data modeling, security, workflow automation, integrations, and modern UI development with Workspaces and UI Builder.

You will work independently on complex requirements, collaborate with product owners and cross‑functional teams, and ensure alignment with platform best practices and user experience standards.

Qualifications

• Minimum of 5 years of related experience.
• Primary skillset: Custom Applications, Advanced Scripting, Flow, Integrations.
• Secondary skillset: Service Portal.

Skills

Custom Applications

Advanced Scripting

Flow Designer

Integrations

UI Builder

Workspaces

UI Components

Service Portal

Education

Minimum 5 years of related experience

Tools

ServiceNow Platform

REST APIs

Workflow Tools

Job description

Job Summary

The ServiceNow Developer is responsible for designing, building, and supporting custom applications using core ServiceNow platform capabilities. This role requires strong expertise in advanced scripting, data modeling, security, workflow automation, integrations, and modern UI development using Workspaces and UI Builder. The developer works independently on complex requirements while ensuring alignment with platform best practices and user experience standards. Strong communication, technical ownership, and architectural thinking are essential for success in this role.

Job Requirements

• Serve as a primary developer for custom applicationsbuilt on the ServiceNow platform, supporting enterprise and ITBM‑aligned use cases.
• Design and implement end‑to‑end custom application architecture, including scoped applications, tables, relationships, data model, and configuration.
• Apply advanced platform scripting(Script Includes, Business Rules, Glide APIs, asynchronous processing) to deliver scalable and high‑performance solutions.
• Configure and manage application securityincluding roles, ACLs, data access rules, and separation of concerns following platform best practices.
• Design and manage Flow Designer and Workflow automationsto support custom application lifecycles, approvals, and process orchestration.
• Build and maintain integrations with third‑party tools and enterprise systemsusing REST APIs, integration spokes, and MID Server as required.
• Develop modern user experiences using Workspaces and UI Builder, creating responsive, role‑based interfaces for custom applications.
• Create and enhance UI componentssuch as Forms, Lists, UI Actions, UI Policies, and related platform elements to support application functionality.
• Support Service Portal experiencesfor custom applications where portal‑based access or legacy UI is required.
• Collaborate effectively with product owners, and cross‑functional teams through design documentation, technical reviews, and solution walkthroughs.

Education

Minimum of 5 years of related experience

Primary skillset:Custom Applications, Advanced Scripting, Flow, Integrations

Secondary skillset: Service Portal

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You\'ll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you\'ll make it. The early planning, the extra thought, the bold idea that turns good into great: That\'s how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise‑grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you\'re ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.