ServiceNow Developer (CI)

Insight Xcite; Springfield (VA); Presencial; USD 200.000 - 275.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) plan (7% employer contribution)

Flexible PTO

Education reimbursement

Life and disability insurance

Parental leave

Referral rewards

Annual compensation reviews

Descripción de la vacante

Insight Xcite is seeking an experienced ServiceNow Developer for mission-focused opportunities in Springfield, VA. This on-site role involves designing and configuring workflows, forms, and service catalogs, and delivering maintainable platform solutions.

You will map business processes, test changes, and work with users and technical teams to ensure effective service delivery. A TS/SCI with CI Poly is required for employment.

Formación

• At least 6 years of relevant professional experience.
• Hands-on experience developing or configuring ServiceNow applications and workflows.
• Ability to map business processes and turn requirements into maintainable platform solutions.
• Experience testing, troubleshooting, and documenting technical changes.
• Ability to communicate with users, technical specialists, and process owners.

Responsabilidades

• Design, configure, and extend ServiceNow workflows, catalog items, forms, and service-request experiences.
• Build reusable automation for routing, approvals, notifications, tasks, and escalations.
• Translate existing processes into clear requirements, user stories, and acceptance criteria.
• Test solutions with users, resolve issues, and support deployment and ongoing improvement.
• Work with technical teams, process owners, and security stakeholders to meet operational requirements.
• Develop operating procedures, training materials, and demonstrations that help users adopt the platform.

Conocimientos

ServiceNow development

Workflow design

Requirements analysis

Communication

Testing & documentation

Herramientas

ServiceNow

Descripción del empleo

About the role

Insight Xcite is recruiting experienced ServiceNow Developers for current and upcoming mission-focused opportunities. Design and improve workflows, service experiences, and platform solutions that help customers manage complex work. Assignments may combine hands-on platform development with process design, requirements analysis, and user adoption. Specific tools, seniority, education, certifications, and experience requirements depend on the assignment. We will review those requirements, the work location, and the schedule with candidates during the matching process. The examples below describe different types of work; applicants are not expected to have every skill or technology listed.

What you may do

• Design, configure, and extend ServiceNow workflows, catalog items, forms, and service-request experiences.
• Build reusable automation for routing, approvals, notifications, tasks, and escalations.
• Translate existing processes into clear requirements, user stories, and acceptance criteria.
• Test solutions with users, resolve issues, and support deployment and ongoing improvement.
• Work with technical teams, process owners, and security stakeholders to meet operational requirements.
• Develop operating procedures, training materials, and demonstrations that help users adopt the platform.

Core qualifications

• At least 6 years of relevant professional experience.
• Hands‑on experience developing or configuring ServiceNow applications and workflows.
• Ability to map business processes and turn requirements into maintainable platform solutions.
• Experience testing, troubleshooting, and documenting technical changes.
• Ability to communicate with users, technical specialists, and process owners.

Examples of work

• Workflow automation: Flow Designer, IntegrationHub, reusable subflows, approval chains, service-level timers, and orchestration.
• Service delivery and intake: IT support, service catalogs, business-request intake, and visit or access-request workflows.
• Portfolio and project processes: forms, templates, flows, and related platform configuration.
• Security and authorization workflows: evidence requests, risk-management tasks, and continuous authorization monitoring, depending on the customer environment.
• Platform adoption: process workshops, user acceptance testing, training, and support documentation.

Clearance Requirement

Due to the nature of our work, Insight Xcite does not sponsor or process security clearances at this time. Applicants must currently possess an active TS/SCI with a Counterintelligence (CI) Polygraph to be considered for employment.

Work Location Requirement

All Insight Xcite positions are onsite. We do not offer remote or hybrid opportunities. Applicants must be willing and able to work in person at the designated customer location.

Compensation

Compensation within the advertised range is based on relevant experience, demonstrated technical skills, and the requirements of the specific assignment. The upper end is reserved for candidates who meet the most advanced requirements.

Benefits That Support You

• Company-paid medical, dental and vision through Blue Cross Blue Shield, with optional plan upgrades.
• 7% employer contribution to your 401(k), vested immediately, with no match required, starting with your first paycheck.
• Flexible PTO from day one without accrual.
• Annual Flex Bonus opportunities up to 5%.
• Up to $5,250 education reimbursement for approved courses after six months of full-time employment and successful completion.
• Company-paid life and short- and long-term disability insurance.
• Paid parental leave.
• Referral rewards of $500 per month for qualifying referrals.
• Annual compensation reviews.
• Xcite to Serve volunteer day.
• Starting January 2027: pet insurance with a 100% company-paid premium for one pet.

Candidate Authenticity and Use of AI

AI tools may be used to help format or draft application materials; however, all submitted information must accurately represent the candidate's own experience, qualifications, and work history. Candidates should be prepared to discuss and verify the information provided. Do not include classified or sensitive customer information.

About Insight Xcite

Insight Xcite is a mission-focused consulting firm supporting critical government programs through data-driven engineering, technology, cybersecurity, analytics, and operational expertise. We partner with customers across the national security community to deliver innovative solutions in highly secure, fast-paced environments.

Our teams are composed of experienced professionals who thrive on collaboration, accountability, and supporting mission success. We value technical excellence, integrity, and employees who are committed to solving complex challenges and making an impact.

The pay range for this role is: 200,000 - 275,000 USD per year (Government Client Site - Springfield VA)