ServiceNow Developer

Vanguard; Malvern (Chester County); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Vanguard seeks a ServiceNow developer to design, build, and enhance Employee Center Pro and Service Portal features. You will configure HRSD, handle catalog, knowledge content, and content delivery, and implement REST integrations and automation using Flow Designer.

The role requires scripting in JavaScript, Glide APIs, and developing custom components. A hybrid work model is offered, with focus on collaboration across teams and stakeholders.

Qualifications

• Minimum of three years related work experience with at least one year of development experience.
• Undergraduate degree or equivalent combination of training and experience.
• Proven experience with ServiceNow Employee Center / Service Portal and HRSD
• Hands-on scripting with JavaScript and Glide APIs.
• Experience building custom ServiceNow components (widgets, scripts, workflows) and REST API integrations.

Responsibilities

• Design, develop, and enhance ServiceNow Employee Center Pro and Service Portal solutions to improve employee self-service experiences.
• Configure and maintain HR Service Delivery (HRSD), including Service Catalog, Knowledge Management, Taxonomy, Topics, and Content Pages.
• Develop custom functionality using widgets, Client Scripts, UI Policies, Business Rules, Script Includes, and Record Producers.
• Build and support Flow Designer workflows, including approvals, notifications, and case management processes.
• Customize Employee Center features such as navigation, search, content delivery, and request management.
• Configure User Criteria and HR Criteria for role-based access to services and content.
• Develop and manage REST API integrations and IntegrationHub connections with external systems.
• Collaborate with stakeholders to gather requirements, design solutions, and deliver platform enhancements.
• Perform testing, troubleshooting, and production support while adhering to ServiceNow best practices and Agile methodologies.

Skills

ServiceNow

JavaScript

Glide APIs

REST APIs

Flow Designer

Education

Bachelor's degree

Tools

ServiceNow Platform

Job description

Responsibilities

• Design, develop, and enhance ServiceNow Employee Center Pro and Service Portal solutions to improve employee self-service experiences.
• Configure and maintain HR Service Delivery (HRSD), including Service Catalog, Knowledge Management, Taxonomy, Topics, and Content Pages.
• Develop custom functionality using widgets, Client Scripts, UI Policies, Business Rules, Script Includes, and Record Producers.
• Build and support Flow Designer workflows, including approvals, notifications, and case management processes.
• Customize Employee Center features such as navigation, search, content delivery, and request management.
• Configure User Criteria and HR Criteria for role-based access to services and content.
• Develop and manage REST API integrations and IntegrationHub connections with external systems.
• Collaborate with stakeholders to gather requirements, design solutions, and deliver platform enhancements.
• Perform testing, troubleshooting, and production support while adhering to ServiceNow best practices and Agile methodologies.

Qualifications

• Minimum of three years related work experience, with at least one year of development experience.
• Undergraduate degree or equivalent combination of training and experience.
• Proven experience with ServiceNow Employee Center / Service Portal, HRSD module, and Flow Designer
• Hands on Scripting (JavaScript, Glide APIs)
• Experience developing custom ServiceNow components (widgets, scripts, workflows).
• Hands-on experience with REST APIs and system integrations.
• Strong understanding of ServiceNow platform architecture and best practices.
• Familiarity with Agile development methodologies.
• Ability to translate business requirements into technical solutions.
• Strong problem-solving skills and attention to detail.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.