ServiceNow Developer

RSM US LLP; Houston (TX); Hybrid; USD 85,000 - 162,000; Full time

Job summary

RSM US LLP in Houston, TX is seeking an experienced ServiceNow Developer to design, configure, and deploy solutions on the ServiceNow platform. You will translate business requirements into scalable technical solutions and collaborate with architects, analysts, and clients to deliver measurable outcomes.

The role focuses on developing and customizing ServiceNow modules using Business Rules, Client Scripts, UI Policies, and Integrations, while supporting upgrades and providing thorough

Qualifications

• Bachelor's degree in IT, MIS, CS or equivalent experience.
• 3+ years hands-on ServiceNow development and configuration.
• Experience configuring and supporting ServiceNow in an enterprise environment.
• Experience across a full-cycle ServiceNow implementation from requirements to deployment.
• Strong communication skills with ability to explain technical concepts to diverse stakeholders.
• Ability to work in a collaborative, client-facing consulting setting.

Responsibilities

• Design, develop, configure, test, and deploy ServiceNow solutions from requirements.
• Develop and customize ServiceNow apps using Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, Flow Designer, and workflows.
• Translate business requirements into scalable, maintainable ServiceNow solutions.
• Configure and enhance modules including forms, tables, workflows, and integrations.
• Build integrations with REST/SOAP APIs and third‑party systems; use IntegrationHub, SSO, LDAP or AD as applicable.
• Participate in full implementation lifecycle from requirements to post-production support.
• Troubleshoot issues, perform root-cause analysis, and implement improvements across environments.
• Support upgrades, releases, and platform maintenance while assessing impacts to custom functionality.
• Create and maintain technical documentation and solution designs.
• Collaborate with architects, analysts, consultants, and client stakeholders to deliver effective ServiceNow solutions.
• Promote best practices for scalable, secure, and minimal customization development.

Skills

ServiceNow development

ServiceNow configuration

Requirements gathering

Client-facing communication

Collaboration with stakeholders

Education

Bachelor's degree in IT / MIS / CS or equivalent

Tools

REST/SOAP APIs

IntegrationHub

Flow Designer

SSO

LDAP/Active Directory

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

Responsibilities

• Design, develop, configure, test, and deploy solutions on the ServiceNow platform based on business and technical requirements.
• Develop and customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, Flow Designer, and workflows.
• Translate business requirements and user stories into scalable, maintainable ServiceNow solutions.
• Configure and enhance ServiceNow modules and applications, including forms, tables, workflows, notifications, integrations, and platform functionality.
• Develop and maintain integrations between ServiceNow and third‑party systems using REST/SOAP APIs, IntegrationHub, SSO, LDAP, and Active Directory where applicable.
• Participate throughout the full ServiceNow implementation lifecycle, including requirements gathering, solution design, development, testing, deployment, and post‑production support.
• Troubleshoot technical issues, perform root‑cause analysis, and implement enhancements and fixes across ServiceNow environments.
• Support ServiceNow upgrades, releases, installations, and platform maintenance while identifying and resolving potential impacts to custom functionality.
• Create and maintain technical documentation, including solution designs, configuration documentation, process flows, user stories, and deployment documentation.
• Partner closely with architects, business analysts, functional consultants, administrators, and client stakeholders to deliver effective ServiceNow solutions.
• Apply ServiceNow development best practices with a focus on platform scalability, maintainability, security, and minimizing unnecessary customization.
• Stay current on ServiceNow releases, platform capabilities, and development best practices and recommend opportunities to leverage new functionality.

Required Qualifications

• Bachelor's degree in Information Technology, Management Information Systems, Computer Science, or a related field, or equivalent relevant experience.
• Approximately 3+ years of hands‑on ServiceNow development and configuration experience.
• Experience configuring, customizing, and supporting ServiceNow applications in an enterprise environment.
• Experience participating in at least one full-cycle ServiceNow implementation, from requirements and solution design through development, testing, and deployment.
• Experience troubleshooting ServiceNow applications, integrations, workflows, and platform configurations.
• Ability to translate functional and business requirements into effective technical solutions.
• Strong written and verbal communication skills with the ability to explain technical concepts to both technical and non‑technical stakeholders.
• Ability to work effectively in a collaborative, client‑facing consulting environment and manage multiple development priorities.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Certified Implementation Specialist (CIS) certification in one or more ServiceNow product areas.
• Experience implementing and supporting multiple ServiceNow applications or modules.
• Experience developing REST/SOAP integrations and integrating ServiceNow with enterprise applications.
• Experience with IntegrationHub, Flow Designer, Service Catalog, CMDB, and custom application development.
• Experience supporting ServiceNow upgrades and evaluating customizations for release compatibility.
• Experience working within a professional services or consulting environment.

At RSM, we offer a competitive benefits and compensation package for all our people. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

We believe flexibility and in‑person connection both play an important role in how we work and grow. Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an RSM office and come together in person when it best supports clients, teams, development or relationship‑building. Some roles may be virtual or primarily on‑site based on role requirements, team priorities and client needs.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre‑disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [e-mail].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F‑1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $85,100 - $161,700

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.