ServiceNow Platform Engineer

Medpace; Cincinnati (OH); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible work environment

Competitive PTO packages

Modern, ecofriendly campus

Employee health and wellness initiatives

Discounted tuition for UC online programs

Job summary

A clinical research organization based in Cincinnati, Ohio is looking for a full-time ServiceNow Developer to join their Information Technology team. The role involves designing, developing, and maintaining solutions on the ServiceNow platform to meet business needs. Applicants should have a Bachelor's degree in Computer Science and experience with ServiceNow, JavaScript, and ITIL processes. This position offers competitive compensation, benefits packages, and opportunities for professional growth.

Qualifications

• Proven experience as a ServiceNow Developer or Systems Analyst.
• Strong proficiency in ServiceNow development, including Scripting and Workflows.
• Solid understanding of ITIL processes and best practices.

Responsibilities

• Design, develop, and implement solutions within the ServiceNow platform.
• Work closely with business users to understand their needs.
• Provide ongoing support and maintenance for the ServiceNow platform.

Skills

JavaScript

REST APIs

C#

ServiceNow

git

Azure DevOps

Education

Bachelor's degree in Computer Science

Job description

Overview

Our corporate activities are growing rapidly, and we are currently seeking a full-time, office based ServiceNow Developer to join our Information Technology team. We are seeking a highly skilled and motivated individual to join our team as a ServiceNow Developer. In this role, you will be responsible for developing, configuring, and maintaining solutions within the ServiceNow platform to meet business needs. Additionally, you will play a key role in analyzing business requirements, designing solutions, and providing support to ensure the effective utilization of the platform.

Responsibilities

ServiceNow Development

• Design, develop, and implement solutions within the ServiceNow platform.
• Customize ServiceNow applications to meet business requirements.
• Develop and maintain integrations with other systems and applications.
• Write clean, efficient, and maintainable code following best practices.

Systems Analysis

• Work closely with business users to understand their needs and pain points.
• Collaborate with stakeholders to gather and analyze business requirements.
• Translate business requirements into technical specifications and solution designs.
• Identify opportunities to improve processes and streamline workflows using ServiceNow.
• Conduct impact analysis and risk assessment for proposed changes.

Platform Support

• Provide ongoing support and maintenance for the ServiceNow platform.
• Troubleshoot issues, investigate root causes, and implement solutions.
• Monitor platform performance and ensure high availability and reliability.
• Collaborate with cross-functional teams to resolve technical issues and implement enhancements.

Qualifications

• Bachelor's degree or higher in Computer Science.
• Preferred experience in one or more of the following: JavaScript, REST APIs, C#, ServiceNow, git, Azure DevOps.
• Proven experience as a ServiceNow Developer, Systems Analyst.
• Strong proficiency in ServiceNow platform development, including Scripting, Workflows, UI Policies, and Integrations.
• Experience with ServiceNow modules such as Incident Management, Change Management, and CMDB.
• Solid understanding of ITIL processes and best practices.
• Excellent analytical and problem-solving skills.
• Excellent computer skills.
• Strong communication and interpersonal skills, with the ability to interact with stakeholders at all levels.
• Ability to work independently and collaboratively in a fast-paced environment.
• ServiceNow certification(s) preferred.

If you are passionate about leveraging technology to drive business value and have a strong desire to make a difference, we encourage you to apply for this exciting opportunity to join our team as a ServiceNow Developer.

Medpace Overview

Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.

Why Medpace?

People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.

Cincinnati Perks

• Cincinnati Campus Overview
• Flexible work environment
• Competitive PTO packages, starting at 20+ days
• Competitive compensation and benefits package
• Company-sponsored employee appreciation events
• Employee health and wellness initiatives
• Community involvement with local nonprofit organizations
• Discounts on local sports games, fitness gyms and attractions
• Modern, ecofriendly campus with an on-site fitness center
• Structured career paths with opportunities for professional growth
• Discounted tuition for UC online programs

Awards

• Named a Top Workplace in 2024 by The Cincinnati Enquirer
• Recognized by Forbes as one of America\'s Most Successful Midsize Companies in 2021, 2022, 2023 and 2024
• Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility

What To Expect Next

A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.