ServiceNow Dev Team Lead

Battelle Energy Alliance; Idaho Falls (ID); On-site; USD 95,000 - 234,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Paid time off

Tuition assistance

Relocation package

Job summary

Idaho National Laboratory (INL) seeks an experienced ServiceNow Platform Owner/Tech Lead to guide platform strategy, governance, and upgrades. You will collaborate with architects, developers, and stakeholders to ensure scalable, compliant solutions across enterprise services.

The role emphasizes mentoring teams, aligning roadmaps with enterprise architecture, and maintaining high standards for security and performance.

Qualifications

• Bachelor of Science in a technical field with 5 years of relevant experience, or a Master’s in a technical field with 2 years of relevant experience; or HS diploma with 11 years of direct experience.
• Level 4 requires a Bachelor's in CS/IT with 9 years of direct experience or HS with 15 years of direct experience.
• 5 years of direct experience with ServiceNow certifications CSA, CAD, or CIS.

Responsibilities

• Review and mentor developers; lead cross-functional teams on platform-wide best practices.
• Plan, develop and implement software-engineering solutions to complex problems.
• Governance, roadmap development, release strategy, and environment management for ServiceNow.

Skills

ServiceNow CSA

ServiceNow CAD

ServiceNow CIS

Platform ownership

Tech lead

Education

Bachelor's degree in CS/IT

Master's degree in technical field

HS diploma + 11 years experience

Job description

Essential Job Functions and Responsibilities

• Apply software engineering principles, theories, and concepts to complex analytical processes and information display and visualization.
• Plan, develop and implement software-engineering solutions to complex problems and major projects.
• Work to support project plans and requirements, establish scope, cost and schedule estimates for design and development activities.
• Participate in technical reviews for projects at various phases of development and provide recommendations for computer technology solutions to customers and management’s needs.
• Maintain and upgrade a variety of systems, as well as develop new software capabilities.
• Create and review new methodologies and architectures that advance the organizations’ mission.
• Ensure Compliance with INL’s safety, security, environmental, health and quality assurance requirements.
• Document activities, reports, existing technologies.
• Review and analyze source code and system design documentation, reports from users, and other technical artifacts to create reports and present to other staff and management assessments of code quality, the probable origin and implications of defects and anomalies, and recommendations for improvements and enhancements.
• Engage in professional development to maintain technical proficiency in current and emerging technologies.
• Utilize expertise to define strategic direction in assigned areas.
• Review training plans and help lead the organization forward.
• Mentor junior engineers.
• May write and present technical papers representing INL.
• Other duties as assigned.

Education, Credentials, and Work Experience

Required

• Level 3: Bachelor of Science degree in technical field including Computer Science, Information Technology, Cybersecurity or related field and 5 years of relevant experience; or a Master's in a technical field and 2 years of relevant experience; or in lieu of a degree High School diploma or equivalent and at least 11 years of direct/professional experience.
• Level 4: Bachelor's Degree in computer science, software engineering, information technology or related field and at least 9 years of direct professional experience; or in lieu of a degree High School diploma or equivalent and at least 15 years of direct/professional experience.
• 5 years of direct/professional experience with ServiceNow-specific certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), and/or Certified Implementation Specialist (CIS).
• Experience acting as a ServiceNow Platform Owner, Tech Lead, Platform System Admin or equivalent, including governance, roadmap development, release strategy, environment management (clones, upgrades), and alignment with enterprise architecture.
• Demonstrated ability to mentor developers, guide architects, and lead cross-functional teams on platform-wide best practices.
• Proven ability to translate complex, multi-module business strategy into platform strategy - ensuring maintainability, scalability, and compliance with organizational and regulatory requirements.
• Ability to do resource planning and allocation aligned to yearly budget cycles, including timesheet compliance to meet capital budget requirements.
• Demonstrated experience influencing the overall IT roadmap with stakeholders to address process gaps and manage escalations.
• Certified System Administrator (CSA) or Certified Application Developer (CAD)

Preferred

• CIS - IT Service Management (ITSM)
• CIS - Strategic Portfolio Management (SPM)
• One of: CIS - Discovery / CMDB or Enterprise Architecture (EA) certification (formerly the APM path)
• CIS - Security Incident Response (SIR) or Vulnerability Response (VR)

While performing the duties of this classification, the employee may be required to stand, walk, sit, stoop, kneel, bend, use hands to handle materials, manipulate tools, keyboard, and type, reach with hands and arms, and operate job-related equipment. The employee may occasionally lift and/or move up to 50 pounds with assistance. Sufficient visual acuity and hearing capacity to perform the essential functions and interact with the public is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Onsite is preferred and Remote / Hybrid work opportunities may be available for this position.

• The pay range for this position is: Level 3 ($95,256 - $195,288) / Level 4 ($114,360 - $234,336). At Idaho National Laboratory compensation decisions are determined using factors such as education, relevant experience, and other credentials.
• Multi-Level: These are multi-level positions and you will be placed at the appropriate level dependent on depth and breadth of proven experience and skills.

The work environment is an office environment. The noise level is generally low; however, may be exposed to loud noises on occasion. Position requires working more than 8 hours/day and working alone.

Security and Privacy Language

This position includes information security and privacy responsibilities as defined by NIST SP 800 53, OMB Circular A 130, and DOE Order 206.1A. Position must complete initial and annual role-specific training as required. The incumbent must sign and comply with all required access agreements prior to being granted access to organizational systems or data. Comply with all applicable information security and privacy policies and procedures by following established protocols, with an understanding that non-compliance may result in sanctions.

Benefits and Relocation

• Medical, Dental, Vision, and Flexible Spending Accounts
• 401(k) with a 4.2% employer contribution and up to 4.8% match (regular positions) or self-contribute access (postdoctoral positions)
• Paid time off (personal leave)
• Employee Education Program (tuition assistance for eligible positions)
• Comprehensive Relocation Package
• Benefit eligibility subject to multiple factors, including employment status and position classification.

At this time, BEA will not sponsor any H1-B visas obtained outside of the United States of America (U.S.A.), including consular visas.

INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy's mission in nuclear energy research, science, and national defense. With more than 6,300 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to change the world's energy future and secure our nation's critical infrastructure.

INL Mission

Our mission is to discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure.

INL Vision

Our vision is to change the world's energy future and secure our nation's critical infrastructure.

Selective Service Requirements

To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). For more information see www.sss.gov.

Equal Employment Opportunity

Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Reasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

INL does not accept resumes from third party vendors unsolicited.