ServiceNow CSM & IT System Analyst/Administrator

Uplers; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a passionate ServiceNow CSM & IT System Analyst/Administrator. The role focuses on designing, implementing, and maintaining ServiceNow solutions while optimizing IT systems. Ideal candidates will have strong ServiceNow development expertise and a commitment to delivering exceptional results in a remote contract environment.

Benefits

Health insurance

Retirement plans

Professional development funding

Performance bonuses

Qualifications

• 3+ years in ServiceNow development (JavaScript, Glide, REST/SOAP APIs).
• 2+ years in IT system analysis/administration, including incident management and upgrades.
• Proven track record in configuring CSM modules and integrations.

Responsibilities

• Configure and customize ServiceNow CSM modules to enhance workflows.
• Administer ServiceNow instances: perform upgrades, manage user roles.
• Develop and integrate CSM solutions with third-party tools.

Skills

CSA

CSM Modules

Glide

ServiceNow Development

ITIL Framework

JavaScript

Rest APIs

Education

Bachelors degree in Computer Science, Information Technology, or related field

Tools

Jira

AWS

Azure

Job description

ServiceNow CSM & IT System Analyst/Administrator

Experience: 3 - 5 Years Exp
Salary : USD 2,222-3,333 / month
Preferred Notice Period: Within 30 Days
Shift: 8:00AM to 5:00PM IST
Opportunity Type: Remote
Placement Type: Contractual
Contract Duration: Full-Time, 06 Months

(*Note: This is a requirement for one of Uplers' Clients)

Must have skills required :
CSA, CSM Modules, Glide, ServiceNow Development, ITIL Framework, JavaScript, Rest APIs
Good to have skills :
AI, Jira, ML, AWS, Azure

A Single Platform for Loans | Securities | MSRs | Private Credit (One of Uplers' Clients) is Looking for:
ServiceNow CSM & IT System Analyst/Administrator who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you.

Role Overview Description

Job Profile: ServiceNow CSM & IT System Analyst/Administrator
Department: IT/Service Management
Reports To: IT Service Manager or Head of IT Operations
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Job Purpose
The ServiceNow CSM & IT System Analyst/Administrator will design, implement, and maintain ServiceNow Customer Service Management (CSM) solutions while managing the administration, configuration, and optimization of the ServiceNow platform and broader IT systems. This hybrid role requires technical expertise in ServiceNow development, system analysis, and IT administration to ensure seamless service delivery, process automation, and alignment with business goals.
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Key Responsibilities
ServiceNow CSM Focus
Configure and customize ServiceNow CSM modules to enhance customer service workflows, case management, and self-service portals.
Develop and integrate CSM solutions with third-party tools (e.g., CRM, telephony) to streamline customer interactions.
Design automated workflows, business rules, UI policies, and scripts (JavaScript/Glide) to improve service efficiency.
Collaborate with stakeholders to translate business requirements into scalable ServiceNow solutions.
Monitor CSM performance, analyze metrics, and generate reports to drive continuous improvement.
IT System Analysis & Administration
Administer ServiceNow instances: perform upgrades, manage user roles, troubleshoot issues, and ensure platform stability.
Analyze IT system requirements, identify gaps, and recommend solutions for process optimization.
Maintain system security, compliance, and data integrity through access controls and audits.
Develop and update technical documentation, including system configurations and user guides.
Provide Tier 2/3 support for ServiceNow and related IT systems, resolving incidents and fulfilling service requests.
Development & Innovation**
Build custom applications, scripts, and integrations within ServiceNow to meet evolving business needs.
Stay updated on ServiceNow releases and leverage new features (e.g., AI Search, Virtual Agent) for innovation.
Participate in Agile/Scrum cycles for iterative development and deployment.
---
Qualifications
Education:Bachelors degree in Computer Science, Information Technology, or related field.
Certifications:* ServiceNow Certified System Administrator (CSA) **required;
ServiceNow CSM Developer/Implementation Specialist **highly preferred*.

Experience:
- 3+ years in ServiceNow development (JavaScript, Glide, REST/SOAP APIs).
- 2+ years in IT system analysis/administration, including incident management and upgrades.
- Proven track record in configuring CSM modules, portals, and integrations.
Technical Skills:
- Proficiency in ITIL frameworks, Agile methodologies, and DevOps practices.
- Familiarity with web technologies (HTML/CSS, AngularJS) and databases (SQL).
---
### Preferred Skills
Additional ServiceNow certifications (e.g., CAD, ITSM).
Experience with ITIL v4, project management tools (Jira), or cloud platforms (AWS/Azure).
Knowledge of AI/ML applications in service management.
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### Key Competencies
Technical Proficiency: Mastery of ServiceNow architecture, scripting, and system integration.
Analytical Thinking: Ability to diagnose issues and design data-driven solutions.
Customer Focus: Commitment to enhancing user and customer experiences.
Communication: Strong skills in translating technical details for non-technical stakeholders.
Problem-Solving: Agile troubleshooting for complex technical/business challenges.
---
### Compensation & Benefits
Competitive salary + performance bonuses.
Health insurance, retirement plans, and professional development funding (e.g., certifications).

How to apply for this opportunity:
Easy 3-Step Process:
1. Click On Apply! And Register or log in on our portal
2. Upload updated Resume & Complete the Screening Form
3. Increase your chances to get shortlisted & meet the client for the Interview!

About Our Client:
Electronic Connect is an Information, Communication, Technology, and Fintech Company. Electronic Connect has developed significant expertise in Information Technology (IT), telecommunications, mobile payments, and transactional banking.

About Uplers:
Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career.

(Note: There are many more opportunities apart from this on the portal.)

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!