ServiceNow CSM Architect

Alldus International Consulting Ltd; Cambridge (MA); Remote; USD 110,000 - 150,000; Full time

Job summary

A leading IT consulting organization is seeking an experienced ServiceNow CSM Architect to design and implement effective Customer Service Management solutions. This fully remote role requires a strong candidate with expertise in ServiceNow architecture, proven experience, and leadership skills, suitable for those authorized to work in the USA.

Qualifications

• Proven experience as a ServiceNow Architect focusing on CSM.
• Hands-on experience with integrations and CSM-specific modules.
• Must be authorized to work in the USA.

Responsibilities

• Architect and lead the implementation of ServiceNow CSM solutions.
• Collaborate with stakeholders to gather and analyze requirements.
• Guide development teams through build and deployment.

Skills

ServiceNow Architecture

Customer Service Management (CSM)

Integrations

Workflows

Leadership

Communication

Education

Certified Implementation Specialist (CIS) – CSM

Job description

ServiceNow CSM Architect
Location: Remote, USA
Type: Contract

Our client, a leading IT Consultingorganization, is hiringan experienced ServiceNow CSM Architect with deep expertise in Customer Service Management. The successful candidate will be responsible for designing and implementing robust Customer Service Management (CSM) solutions in line with business goals. This is a fully remote opportunity open to candidates based in the USA.

Responsibilities

• Architect and lead the implementation of ServiceNow CSM solutions.

• Collaborate with stakeholders to gather and analyze requirements.

• Design scalable, performance-optimized CSM configurations.

• Guide development teams through build and deployment.

• Ensure alignment with industry best practices and ServiceNow standards.

• Provide technical leadership and strategic guidance on platform capabilities.

Skillset

• Proven experience as a ServiceNow Architect with a focus on Customer Service Management (CSM).

• Certified Implementation Specialist (CIS) – CSM is required.

• Strong understanding of ServiceNow architecture and data models.

• Hands-on experience with integrations, workflows, and CSM-specific modules.

• Excellent communication and leadership skills.

• Must be authorized to work in the USA and based within the country.

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