ServiceNow Competency Leader

IBM Computing; Houston (TX); Remote; USD 130,000 - 170,000; Full time

Job summary

A leading technology company is seeking a ServiceNow Americas Competency Leader to drive the strategic execution and growth of its ServiceNow business. The role involves defining the partnership strategy, managing relationships, and enhancing market presence. Ideal candidates will have deep expertise in ServiceNow, experience in strategic alliances, and a track record of managing high-impact partnerships. This position allows for remote work within the US.

Qualifications

• Mastery of the ServiceNow platform including core capabilities.
• Experience with Global System Integrators (GSIs).
• Success in joint go-to-market motions.
• Strong governance and performance management skills.
• Ability to build trusted executive relationships.

Responsibilities

• Define and execute strategy for IBM's ServiceNow relationship.
• Collaborate with ServiceNow leadership for joint innovation.
• Oversee marketing campaigns to elevate IBM's visibility.
• Collaborate with sales on go-to-market strategies.
• Build market-leading skills aligned to ServiceNow offerings.

Skills

Deep ServiceNow Expertise

Strategic Alliance Leadership

Co-Sell and Co-Delivery Experience

Capability and Capacity Builder

Sales and Marketing Fluency

Executive Relationship Management

Ecosystem Engagement

Inspirational Leadership

Job description

Overview

As a ServiceNow Americas Competency Leader, you will be actively contribute in driving the strategic direction, execution, and growth of IBM Consulting’s ServiceNow business across the Americas. This role serves as the strategic link between IBM and ServiceNow, ensuring alignment, operational excellence, and measurable business outcomes for both organizations and our clients.

Responsibilities

Key Responsibilities: ServiceNow Americas Competency Leader

• Strategic Leadership & Partnership Execution

  • Define and execute the strategy for IBM’s ServiceNow relationship, including joint business planning, market positioning, solution development, and go-to-market alignment.

  • Scale the ServiceNow competency across the Americas, building IBM Consulting’s capabilities to meet ServiceNow partnership measurements in Customer Success, Competency, and Capability.

  • Drive internal and external partnerships, organizational alignment, and operational performance to maximize the value of the strategic partnership.

• Relationship & Ecosystem Management

  • Collaborate with ServiceNow leadership to strengthen the partnership and identify opportunities for joint innovation and solution development.

  • Maintain a formal partnership structure and ensure compliance with ServiceNow partnership standards.

  • Lead IBM’s engagement with ServiceNow ecosystem partners, including implementation and build partners, to drive joint capability and market impact.

• Market Presence & Mindshare

  • Oversee marketing campaigns, content creation, and thought leadership initiatives to elevate IBM’s visibility in the ServiceNow ecosystem.

  • Drive market mindshare by securing client references, industry recognition, and analyst accolades.

  • Partner with delivery leaders to harvest client success stories and ensure excellence in Customer Success metrics (CSAT, references) and Capability metrics (deployments).

• Go-to-Market & Sales Enablement

  • Collaborate with sales and alliance teams to develop and execute go-to-market strategies, including joint marketing campaigns and client engagement programs.

  • Enable field sales teams with partnership insights and differentiation to support informed customer decisions.

  • Drive revenue growth through "sell-to," "sell-with," and "sell-through" motions, ensuring alignment with NNACV and deal registration targets.

• Enablement & Capacity Building

  • Build and maintain market-leading skills and capacity aligned to ServiceNow offerings and client demand.

  • Lead skill development and certification programs across markets and CICs, in partnership with Workforce, HR, and Learning teams.

  • Ensure IBM meets ServiceNow’s competency metrics, including certification and credential targets, and proactively address future skill needs.

• Governance & Performance Management

  • Establish and manage operational governance and performance reporting for the partnership.

  • Monitor trends and support strategic talent initiatives to ensure IBM Consulting remains a top-rated ServiceNow partner.

This Job can be performed from anywhere in the US.

Qualifications

Required technical and professional expertise

• Deep ServiceNow Expertise: Demonstrated mastery of the ServiceNow platform, including its core capabilities, workflow modules, and ecosystem. You bring a strong understanding of how to position ServiceNow as a strategic enabler of enterprise transformation.

• Strategic Alliance Leadership: A proven track record of building and managing high-impact partnerships, particularly in the Cloud/SaaS space. You have experience working with Global System Integrators (GSIs) and understand how to drive value through strategic alliances.

• Co-Sell and Co-Delivery Experience: Demonstrated success in driving joint go-to-market motions, including "sell-to," "sell-with," and "sell-through" strategies. You know how to activate field teams and partner ecosystems to accelerate pipeline and revenue.

• Capability and Capacity Builder: Demonstrated experience in building client-valued capability and capacity by combining inspiring leadership with strategic talent development. You have experience scaling skills and certifications across large, distributed teams.

• Operational Discipline: Strong governance and performance management skills. You are comfortable managing partnership metrics, reporting structures, and compliance with strategic partnership standards.

• Sales and Marketing Fluency: Experience in sales enablement, marketing strategy, and business development. You know how to position IBM’s ServiceNow capabilities in the market and drive mindshare through thought leadership and storytelling.

• Executive Relationship Management: Ability to build and sustain trusted relationships with senior executives across IBM, ServiceNow, and client organizations. You are a skilled communicator who can influence at the highest levels.

• Business and Market Insight: High business acumen with the ability to analyze market trends, anticipate client needs, and align partnership goals with IBM’s strategic priorities. You bring entrepreneurial energy and a growth mindset.

• Ecosystem Engagement: Experience working with ServiceNow ecosystem partners, including implementation and build partners. You understand how to leverage external relationships to amplify IBM’s market presence and technical depth.

• Consulting and Delivery Acumen: Experience in consulting and technology implementation, with the ability to translate client needs into scalable ServiceNow solutions. You understand delivery models and how to align capability with market demand.

• Inspirational Leadership: A collaborative, high-energy leader who inspires teams, drives execution, and delivers measurable impact. You lead with purpose and empower others to grow and succeed.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.