ServiceNow CMDB Expert/Architect (Hybrid - Sunnyvale, CA)

The Mom Project; Sunnyvale (CA); Hybrid; USD 150,000 - 200,000; Full time

Job summary

An established industry player in healthcare technology is seeking a highly skilled ServiceNow CMDB Architect to join their dynamic team. This hybrid role involves designing and optimizing the Configuration Management Database (CMDB) using the Common Service Data Model (CSDM) framework. The ideal candidate will leverage extensive experience in IT Service Management and data governance to ensure accurate tracking of assets and services. Join a forward-thinking organization that is committed to improving clinical outcomes through innovative technology solutions. If you are passionate about driving change in healthcare, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Qualifications

• 9+ years of experience in ServiceNow CMDB architecture and ITSM implementation.
• Strong understanding of ITIL and enterprise IT operations.
• Expertise in data governance best practices.

Responsibilities

• Design and implement scalable CMDB architecture aligned with CSDM best practices.
• Establish data governance frameworks to maintain data quality and integrity.
• Monitor CMDB health and ensure compliance with ITIL standards.

Skills

ServiceNow CMDB

IT Service Management

CSDM Framework

Data Governance

ServiceNow Discovery

ITIL Certifications

Stakeholder Management

Analytical Skills

Education

Bachelor's degree in Computer Science

ITIL Certification

Tools

ServiceNow

Cloud Integration Tools

Job description

ServiceNow CMDB Expert/Architect (Hybrid - Sunnyvale, CA)

Posted 17 days ago • Less than 10 applicants • Be one of the first to apply!

ServiceNow CMDB Expert/Architect (Hybrid - Sunnyvale, CA)

Our Client - Hospital & Health Care company

• Sunnyvale, CA

$81.30 - $96.30/hour

Exact compensation may vary based on skills, experience, and location.

40 hrs/wk

Contract (w2)

Remote work partially (40%)

Travel not required

April 28, 2025

End date

April 28, 2026

Superpower

Technology

Capabilities

Technology Architecture

Software Development

Preferred skills

ServiceNow Discovery

ServiceNow

ITIL Certifications

IT Service Management

Configuration Management Databases

Preferred industry experience

Hospital & Health Care

9+ years of experience

***Please note that our customer is currently not considering applicants from the following locations: Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, and Tennessee.***

Our Customer is a corporation that develops, manufactures, and markets robotic products designed to improve clinical outcomes of patients through minimally invasive surgery. Founded in 1995, their goal was to create innovative, robotic-assisted systems that help empower doctors and hospitals to make surgery less invasive than an open approach. Working with the top medical professionals, they continue to develop new, minimally invasive surgical platforms and future diagnostic tools to help solve complex healthcare challenges around the world.

Our Customer is seeking a highly skilled contract ServiceNow CMDB Architect to join their dynamic team. This role is hybrid (3 days onsite and 2 days remote/week) in Sunnyvale, CA.

The ideal candidate will be responsible for designing, implementing, and optimizing the Configuration Management Database (CMDB) leveraging the Common Service Data Model (CSDM) framework to ensure accurate tracking and Mapping assets and services. The ideal candidate will have deep expertise in ServiceNow CMDB, IT Service Management (ITSM), IT Operations Management (ITOM), and best practices for data governance and service modeling.

Responsibilities:

CMDB Strategy & Architecture:

• Design and implement a scalable CMDB architecture aligned with CSDM best practices.
• Define governance policies, data models, relationships, data flows between CI (Configuration Item) types, and integration strategies for CMDB accuracy and integrity.

Service Modeling & CSDM Implementation:

• Establish CSDM-aligned data models to map business services, applications, and infrastructure components.
• Ensure alignment of CMDB with ITSM, ITOM, SecOps, and Asset Management processes.

CMDB Data Quality & Governance:

• Establish data governance frameworks to maintain data quality and integrity.
• Define data validation, reconciliation, and normalization processes.
• Implement data ownership, stewardship, and governance policies to maintain CMDB integrity.

Discovery & Integration Management:

• Configure and optimize ServiceNow Discovery, Service Mapping, and third-party integrations.
• Integrate CMDB with ITSM, ITOM, cloud, and security tools to ensure real-time data accuracy.

Performance Optimization & Compliance:

• Monitor CMDB health, data completeness, and accuracy metrics using ServiceNow tools.
• Ensure compliance with ITIL, industry standards, and regulatory requirements.

Collaboration & Stakeholder Engagement:

• Partner with IT support services, Infrastructure, Security, Cloud, and Business application teams to align CMDB capabilities with enterprise needs.
• Conduct training and knowledge-sharing sessions to enhance CMDB adoption and usage.

Documentation & Reporting:

• Create and maintain comprehensive documentation related to CMDB architecture and processes.
• Develop reports and dashboards to provide insights into CI relationships and status.
• Monitor and analyze CMDB performance and data accuracy, recommending improvements as needed.
• Stay updated on industry trends and emerging technologies related to CMDB and IT asset management.

Skills and Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 8+ years of experience in ServiceNow CMDB architecture, ITOM, or ITSM implementation.
• Expertise in CSDM framework and its alignment with ServiceNow platform capabilities.
• Strong understanding of ServiceNow Discovery, Service Mapping, and data governance best practices.
• Experience integrating CMDB with cloud, security, and DevOps tools.
• Knowledge of ITIL, ITAM, and enterprise IT operations.
• Strong analytical, problem-solving, and stakeholder management skills.
• ServiceNow CSA, CIS-ITSM, or CIS-ITOM certifications preferred

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability

All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have U.S. residency at the time of application.

If you are a person with a disability needing assistance with the application, or at any point in the hiring process, please contact us at [e-mail].