ServiceNow Certified Master Architect (313)

iTech AG; Arlington (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

iTech AG in Arlington, VA seeks an experienced ServiceNow Certified Master Architect to lead IT modernization and business growth. You will design, develop, and operate prototypes and demos, shape the ServiceNow roadmap, and mentor senior staff to build a high-performing team.

The role requires strategic advisory, delivery leadership, and active participation in proposals, capture activities, and innovation labs exploring AI, IoT, and blockchain within the ServiceNow ecosystem.

Qualifications

• 7+ years of professional experience focused on ServiceNow solution design.
• Deep knowledge of the ServiceNow platform and its modules.
• Proven track record leading IT modernization initiatives.
• Strong written and verbal communication and stakeholder management.
• Experience with agile methodologies in ServiceNow implementations.

Responsibilities

• Design, develop, integrate, and operate ServiceNow prototypes and demos for business development.
• Contribute to the ServiceNow community through forums, events, and thought leadership.
• Advise on PLA investments and Specializations to strengthen iTech AG's position.
• Lead the innovation lab exploring AI, IoT, and blockchain within ServiceNow.
• Provide SME guidance aligning ServiceNow use with IT strategies across programs.
• Create compelling proposal content and value propositions for customers.
• Mentor senior technical staff on ServiceNow development and best practices.
• Collaborate with Marketing to produce videos showcasing success stories and innovations.
• Manage iTech AG’s ServiceNow instances and integrate new modules as needed.
• Stay ahead of ServiceNow trends and new features.
• Travel up to 25% for proposal, capture, and business development.

Skills

Solution design

ServiceNow platform

IT modernization

Proposals & projects

Enterprise service management

ITIL

Communication

Agile

Education

Bachelor's degree or equivalent

ServiceNow Certified Master Architect

Job description

OVERVIEW

iTech AG is seeking an experienced ServiceNow Certified Master Architect to lead our efforts in harnessing the full potential of the ServiceNow platform to drive IT modernization and business growth. This role encompasses strategic advisory, solution development, delivery leadership, and innovation within the ServiceNow ecosystem. The successful candidate will be a key player in business capture, prototypes and demonstrations, proposal activities, delivery, and in fostering a culture of innovation and continuous improvement across iTech AG’s portfolio of ServiceNow customers.This job requires a variety of ServiceNow certifications including the prestigious Certified Master Architect (CMA) credential.

ROLES AND RESPONSIBILITIES

• Design, develop, integrate, and operate ServiceNow prototypes and demos, providing high-quality solutions for business development, capture, and proposal lifecycles.


• Actively engage with and contribute to the ServiceNow community through forums, events, and thought leadership, enhancing iTech AG's industry presence and networking with peers.


• Work with other iTech AG senior leaders to develop a strategic plan that will strengthen our position as a ServiceNow Elite Partner and garner more industry recognition by advising on which PLAs and Specializations we should invest in.


• Lead our innovation lab focusing on exploring cutting-edge technologies within ServiceNow, including AI, IoT, and blockchain, to identify and implement transformative solutions.


• Serve as a subject matter expert in advising on the strategic use of ServiceNow, ensuring alignment with business goals and IT strategies across all key current programs and prospective customers.


• Leverage deep knowledge of ServiceNow to create compelling proposal content, demonstrating iTech AG's capabilities and value proposition.


• Mentor senior technical staff, sharing expertise in ServiceNow development and best practices to build a knowledgeable and capable team.


• Work with Marketing to produce videos with content that showcase ServiceNow success stories, capabilities, and innovations to support iTech AG’s brand and reputation.


• Take ownership of iTech AG’s ServiceNow instances and evaluate and integrate new modules and features to support diverse departmental needs, efficiency and innovation.


• Remain at the forefront of ServiceNow trends, best practices, and new features.


• 25% travel requirement for proposal, capture, and business development activities

MINIMUM QUALIFICATIONS

• Minimum of 7 years of professional experience with a focus on ServiceNow Solution Design.


• In-depth knowledge of the ServiceNow Platform.


• Demonstrated experience in leading IT modernization.


• A strong background in ServiceNow proposals and projects.


• Experience with Enterprise Service Management Solutions.


• ITIL certification and best practices experience.


• Excellent written and oral communication skills.


• Experience with ServiceNow implementations following agile methodologies.

EDUCATION AND CERTIFICATIONS

• Bachelor's degree or the equivalent years of experience


• ServiceNow Certified Master Architect

PREFERRED QUALIFICATIONS

• N/A

SECURITY CLEARANCE

• None


• Pursuant to government contracts, this position does require U.S. Citizenship.

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [e-mail]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.