ServiceNow ITAM Business Process Consultant

AHEAD; United States; On-site; USD 160,000 - 200,000; Full time

Job summary

AHEAD is seeking a ServiceNow Business Process Consultant to leverage extensive business process expertise in deploying solutions on the ServiceNow platform. This role involves leading project teams, driving solution design, and ensuring high-quality deliverables while traveling at least 25%. The organization values diversity and provides comprehensive benefits, including health insurance and a robust 401(k).

Benefits

Medical, Dental, and Vision Insurance

401(k)

Paid company holidays

Paid time off

Paid parental and caregiver leave

Qualifications

• Expertise in at least one ServiceNow suite with strong functional knowledge.
• Ability to discuss integrations and business requirements.
• Experience leading client workshops and projects.

Responsibilities

• Lead project teams to deploy solutions on the ServiceNow platform.
• Drive the architecture and design of complex solutions.
• Communicate effectively with clients and stakeholders.

Skills

Subject matter expert on the ServiceNow platform

Strong communication skills

Strong presentation skills

Business process expertise

Attention to detail

Self-starter

Project and situational awareness

Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived.

We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD.

As a ServiceNow Business Process Consultant, you will utilize your extensive business process expertise and experience to design and define customer solutions utilizing the ServiceNow platform. You will drive a collaborative team leading and ensuring development efforts are well documented and delivered with quality, owning the overall outcome of your projects. The ServiceNow Senior Business Process Consultant is an experienced subject matter expert and focuses on design and delivery of value-added integration and consultative services in the area of Enterprise solutions, designing, deploying and integrating various product sets. There is an expectation of at least 25% travel.

Responsibilities:

• Lead project teams to deploy solutions on the ServiceNow platform
• Lead complex programs of multiple resources
• Lead in the architecture and design of complex solutions
• Lead the creation of written deliverables
• Lead client demos and working sessions
• Lead client workshops as process expert
• Escalation point for project team
• Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches
• Obtain and maintain certifications with associated qualifications
• Identify and communicate opportunities
• Provide thought leadership to Ahead and our customers
• Communicates with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising
• Generate differentiated marketing thought leadership for marketing
• Craft innovative and high impact solutions for complex client programs, relying on large teams to implement
• Contribute to projects/programs that may address future concepts, products, and technologies

Qualifications:

• Subject matter expert on the ServiceNow platform
• Business process expertise on at least one suite and at least two process areas outside of that suite within the ServiceNow platform
• Recognized expertise in own area within the organization
• Strong functional knowledge on at least one ServiceNow suite
• Able to discuss business requirements on integrations between ServiceNow and third party tools
• Strong presentation skills
• Strong project and situational awareness
• Strong communication skills
• Strong attention to detail
• Self-starter
• Able to travel of at least 25%

Expectations:

• Lead contributor to team and the organization as a whole
• Bring thought leadership to our organization and our customers
• Contribute to projects/programs that may address future concepts, products, and technologies.
• Coordinate cross-practice and can contribute to cross-practice deliverables can help draft standards
• Lead multiple resources when on a cross-practice project
• Be early adopter of new certifications
• Utilized by presales for opportunity identification, scoping and positioning services and products including opportunities across practices and engages pre-sales to begin new campaigns that cross practices
• Primary contributor to complex workshops that span multiple practice areas inside of AHEAD
• Provide advanced data or situational analysis that requires the evaluation of intangibles
• Drive scoping, planning, and methodology for critical projects
• Work on impactful and unique issues

$160,000 - $200,000 a year

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

- Medical, Dental, and Vision Insurance

- 401(k)

- Paid company holidays

- Paid time off

- Paid parental and caregiver leave

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.