ServiceNow Business Process Consultant

Cognizant; Salem (OR); Remote; USD 70,000 - 116,000; Full time

Job summary

A leading IT services provider is seeking a ServiceNow Business Process Consultant to analyze and optimize business workflows. The role involves collaborating with stakeholders, translating business requirements to IT, and enhancing process efficiency within ServiceNow. Ideal candidates will demonstrate strong communication skills and a background in agile methodologies. The annual salary ranges from $70,000 to $116,000, with several comprehensive benefits offered.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• Ability to communicate effectively with IT teams and developers.
• Excellence in understanding workflows within ServiceNow.
• Develop and maintain business process documentation.

Responsibilities

• Analyze and optimize business workflows.
• Gather business requirements and enhance process efficiency.
• Assess current processes for automation opportunities.

Skills

Understanding business requirements

Writing acceptance criteria

Familiarity with Scrum and Agile

Tools

ServiceNow

Job description

About the role

The ServiceNow Business Process Consultant (Business Analyst) will analyze, design, and optimize business workflows.

In this role, you will:

• work closely with stakeholders to gather business requirements, enhance process efficiency, and support the implementation of ServiceNow solutions to drive digital transformation.
• The key requirement is to understand business requirements from the business side and translate them to IT requirements and communicate effectively to the IT teams, including developers.
• Assess current business processes and workflows, identifying areas for automation and optimization.
• Define and document functional and technical requirements, user stories, and process flows for ServiceNow solutions.
• Experience in Shopping Hub and Source2Pay is preferred.

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you must have to be considered

• Understand business requirements from the business side and translate them to IT requirements and communicate effectively to the IT teams, including developers
• Ability to write acceptance criteria and excellence in understanding workflows within ServiceNow
• Familiarity with scrum and agile tables within ServiceNow
• Develop and maintain business process documentation to ensure clarity and alignment.

These will help you stand out

• Collaborate with ServiceNow developers and technical teams to ensure requirements are properly implemented.
• Act as a liaison between business users, IT teams, and ServiceNow administrators

Salary and Other Compensation

Applications will be accepted until 10/17/25.

The annual salary for this position is between $70,000 - $116,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.