ServiceNow Business Analyst - Need locals to IL

Halo Group; Lincolnshire (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading company in Lincolnshire seeks a Senior Business Analyst skilled in ServiceNow for Service Desk transition projects. The ideal candidate will have strong documentation management experience and ITIL awareness. This role requires someone who can work independently and influence stakeholders effectively.

Qualifications

• Senior Business Analyst role with ServiceNow experience required.
• Background in Service Desk transition projects necessary.
• ITIL certifications or awareness preferred.

Responsibilities

• Support and manage documentation during Service Desk transitions.
• Collaborate with Knowledge Management teams and stakeholders.
• Perform additional duties as assigned.

Skills

Documentation Management

Independent Work

Influencing Leaders

Education

ITIL Certification

Bachelor's Degree in related field

Tools

ServiceNow

Microsoft Suite

Job description

ServiceNow Business Analyst - Need locals to IL

• Contract

KEY SKILL REQUIREMENTS:
This needs to be a Senior Business Analyst with experience working on Service Desk Transition projects. Experience with ServiceNow Service Desk transition projects would be highly valuable. If they have some Project Management experience as well, it is an added plus.
• Experience supporting MS Suites is required.
• Strong documentation management experience is highly desired.
• Any ITIL related certifications or awareness is a significant advantage.

Experience and Requirements
• Experienced BA/PM with a background in Service Desk transition
• Experience with Microsoft suite of products expected
• ITIL certifications/awareness – Service Transition scope
• ServiceNow experience highly recommended
• Ability to work independently once acclimated
• Ability to engage/influence leaders and drive change
• Ability to collaborate with Knowledge Management team to coordinate documentation
• Perform other duties as assigned

All your information will be kept confidential according to EEO guidelines.