ServiceNow Business Analyst
General Dynamics Information Technology
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Job summary
General Dynamics Information Technology, Inc. (GDIT) seeks a ServiceNow Business Analyst to support NIH/NIAID under the BPIMB SNSS program. You will assess processes, articulate requirements, and translate needs into ServiceNow specifications for ITSM, ITOM, CMDB, SecOps, and VR modules.
You will work cross-functionally to identify gaps, develop models, and guide platform enhancements. Strong analytical skills, enterprise IT experience, and ServiceNow workflow knowledge are required.
Qualifications
- Bachelor’s degree (or equivalent experience).
- 6+ years of experience as a business analyst or functional analyst in a large enterprise environment.
- Hands-on experience working with or supporting ServiceNow workflows, processes, or modules.
- Experience developing business requirements, user stories, acceptance criteria, and workflow documentation.
- Experience supporting or participating in Agile development processes including backlog refinement, sprint readiness, and acceptance validation.
- Experience analyzing functional baselines, process gaps, operational inefficiencies, and improvement opportunities.
- Ability to create conceptual business models, process flows, and functional specifications.
- Experience facilitating requirements sessions, stakeholder meetings, and process design workshops.
- Experience collaborating with technical teams including developers, architects, and administrators.
- Strong analytical, documentation, and communication skills.
- Ability to obtain and maintain NIH Public Trust.
Responsibilities
- Work with NIAID stakeholders to gather, analyze, and document functional and operational requirements for ServiceNow modules including ITSM, ITOM, CMDB, SecOps, and Vulnerability Response.
- Assist in creating conceptual business models, process maps, workflow diagrams, and functional specifications using industry best practices and NIAID standards.
- Assess organizational baselines and workflows to identify gaps, inefficiencies, and improvement opportunities.
- Identify IT deficiencies impacting the ability to meet organizational goals and develop strategies for improved cross‑functional IT operations.
- Collaborate with architects, developers, and administrators to translate business requirements into clear technical specifications.
- Validate solutions through design reviews, sprint activities, demonstrations, and release readiness checkpoints.
- Support Agile ceremonies including backlog refinement, sprint planning, and acceptance validation.
- Support documentation development including requirements, user stories, acceptance criteria, and operational procedures.
- Provide clear communication to stakeholders regarding priorities, timelines, risks, and decisions.
Skills
Education
Tools
Job description
Agile Methodology, Backlog Refinement, Functional Requirements, Process Flow
GDIT is seeking a Business Analyst to support the National Institutes of Health (NIH), National Institute of Allergy and Infectious Diseases (NIAID) under the Business Process and Information Management Branch (BPIMB) ServiceNow Support Services (SNSS) program.
In this role, you will assist NIAID in assessing business processes, identifying operational and functional requirements, developing conceptual business models, and translating stakeholder needs into actionable specifications for ServiceNow solutions. You will evaluate existing IT capabilities, identify gaps, generate strategies for improvement, and help shape direction and priorities for platform enhancements.
This position requires strong analytical skills, experience with enterprise IT processes, and the ability to work in cross-functional environments to address complex operational needs. Hands‑on experience supporting or analyzing ServiceNow workflows and modules is required.
- Work with NIAID stakeholders to gather, analyze, and document functional and operational requirements for ServiceNow modules including ITSM, ITOM, CMDB, SecOps, and Vulnerability Response.
- Assist in creating conceptual business models, process maps, workflow diagrams, and functional specifications using industry best practices and NIAID standards.
- Assess organizational baselines and workflows to identify gaps, inefficiencies, and improvement opportunities.
- Identify IT deficiencies impacting the ability to meet organizational goals and develop strategies for improved cross‑functional IT operations.
- Collaborate with architects, developers, and administrators to translate business requirements into clear technical specifications.
- Validate solutions through design reviews, sprint activities, demonstrations, and release readiness checkpoints.
- Support Agile ceremonies including backlog refinement, sprint planning, and acceptance validation.
- Support documentation development including requirements, user stories, acceptance criteria, and operational procedures.
- Provide clear communication to stakeholders regarding priorities, timelines, risks, and decisions.
- Bachelor’s degree (or equivalent experience).
- 6 or more years of experience as a business analyst or functional analyst in a large enterprise environment, aligned with the government LCAT requirement.
- Hands‑on experience working with or supporting ServiceNow workflows, processes, or modules.
- Experience developing business requirements, user stories, acceptance criteria, and workflow documentation.
- Experience supporting or participating in Agile development processes including backlog refinement, sprint readiness, and acceptance validation.
- Experience analyzing functional baselines, process gaps, operational inefficiencies, and improvement opportunities.
- Ability to create conceptual business models, process flows, and functional specifications.
- Experience facilitating requirements sessions, stakeholder meetings, and process design workshops.
- Experience collaborating with technical teams including developers, architects, and administrators.
- Strong analytical, documentation, and communication skills.
- Ability to obtain and maintain NIH Public Trust.
- Experience with ITSM, ITOM, CMDB, SecOps, or VR process analysis or configuration.
- Experience with enterprise workflow modeling tools or documentation practices.
- Experience supporting federal health IT or NIH programs.
- Experience developing dashboards, reports, or analytics for business operations.
- Experience participating in ERP, enterprise system reviews, or strategic assessments.
- Must be able to obtain and maintain a public trust clearance.
Regular
None
None
MBI (T2)
Process and Operational Efficiency
Job Qualifications: Agile Methodology, Backlog Refinement, Functional Requirements, Process Flow
None
6 + years of related experience
No
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Community: Award-winning culture of innovation and a military-friendly workplace
Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.
The likely salary range for this position is $97,750 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
40
Less than 10%
Remote
USA MD Rockville
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post‑tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
As part of the hiring process, we will ask you to complete an
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