ServiceNow Analyst

Strategic Staffing Solutions; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading staffing solution provider is looking for a Senior ServiceNow ITOM Analyst to manage and optimize its ServiceNow IT Operations Management platform. The candidate will focus on Discovery, MID Server infrastructure, and Event Management, collaborating with IT and security teams. Candidates should have 3+ years of relevant experience and a Bachelor's degree in a related field. This role offers excellent pay and the ability to work remotely.

Qualifications

• 3+ years of experience in ServiceNow administration or technical infrastructure/operations support.
• Strong understanding of IT infrastructure concepts.
• ServiceNow certifications (CSA, CIS-Discovery) preferred.
• ITIL v3.2011 or ITIL 4 Foundation certification (preferred).

Responsibilities

• Administer and maintain ServiceNow ITOM.
• Monitor and optimize MID Server performance and availability.
• Troubleshoot platform issues including performance concerns and integration errors.
• Stay current with ServiceNow releases and ITOM best practices.

Skills

ServiceNow administration

Troubleshooting

Analytical skills

Agile methodologies

Communication skills

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

ServiceNow

MID Server

Job description

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

“Beware of scams. S3 never asks for money during its onboarding process.”

Job Title: ServiceNow Analyst

On Site

Pay: 65 an hr on W2

About the Role

We are seeking a Senior ServiceNow ITOM Analyst to support and optimize our ServiceNow IT Operations Management (ITOM) platform. This role focuses heavily on Discovery, MID Server infrastructure, and Event Management, while also contributing to broader platform administration and core ITSM support.

You will work closely with IT, infrastructure, and security teams to enhance visibility, automation, and operational performance across the enterprise technology environment. This is an excellent opportunity to make a meaningful impact within a collaborative team of ServiceNow administrators and developers.

Key Responsibilities

• Administer and maintain ServiceNow ITOM, with a strong focus on:
• Discovery
• MID Server deployment, tuning, and upgrades
• Event Management configuration and optimization
• Partner with network, server, and application teams to ensure accurate service mapping and infrastructure visibility
• Monitor and optimize MID Server performance and availability
• Configure and tune Event Management rules, alert correlation, and dashboards
• Troubleshoot platform issues including performance concerns and integration errors
• Maintain documentation for configurations, updates, and processes
• Stay current with ServiceNow releases and ITOM best practices
• Recommend improvements and drive automation initiatives

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 3+ years of experience in ServiceNow administration or technical infrastructure/operations support
• Strong understanding of IT infrastructure concepts (servers, databases, networking, firewalls, load balancers, etc.)
• Experience with CMDB concepts and configuration item (CI) relationships
• Strong troubleshooting and analytical skills
• Experience working in Agile environments
• Excellent communication skills across technical and non-technical teams
• ServiceNow certifications (CSA, CIS-Discovery)
• ITIL v3.2011 or ITIL 4 Foundation certification (preferred)
• Hands-on experience with:
• ServiceNow Discovery
• Event Management
• MID Server administration