ServiceNow Administrator/Developer journeyman

GovCIO; Raleigh (NC); Remote; USD 90,000 - 130,000; Full time

Job summary

A government IT services provider is seeking a ServiceNow Administrator/Developer Journeyman to join their team remotely. The ideal candidate has extensive experience as a ServiceNow developer and a background in IT service management. Responsibilities include guiding ITSM strategy, administering ServiceNow applications, and developing reports and dashboards. An active Secret clearance is required for this position.

Qualifications

• Minimum of 12 years of relevant experience or equivalent.
• 8+ years of overall IT experience required.
• 6+ years of experience as a ServiceNow developer.

Responsibilities

• Guide ITSM strategy and service delivery.
• Develop queries, reports, and dashboards.
• Administer ServiceNow applications.

Skills

ServiceNow knowledge

JavaScript

HTML

CSS

REST/SOAP services

Strong communication skills

Education

Bachelor's degree

Tools

ServiceNow

Job description

Overview

GovCIO is currently hiring a ServiceNow Administrator/Developer Journeyman to support our US Coast Guard program. This position will be fully remote.

Responsibilities

• Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.
• Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
• Capable of working independently as well as collaboratively with remote teams and clients
• Design and develop queries, reports and dashboards
• Design and configure ServiceNow modules and forms
• Administer ServiceNow applications, including updating security and workflow configurations
• Design and develop scoped applications as well as a service portal
• Provide additional support based on subject matter expertise

Qualifications

Bachelor's with 12+ years (or commensurate experience)

Required Skills and Experience

• Minimum of 8 years of overall IT experience
• Minimum of 6+ years of experience as a ServiceNow developer in various roles
• Thorough knowledge of the ServiceNow System
• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML
• Experience in REST, SOAP services, etc
• An understanding of ITIL and/or ITIL Certified
• Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude
• ServiceNow Administrator Certification

Clearance Required: active Secret clearance is required.

Preferred Skills and Experience

• BS Computer Science preferred
• ITIL Foundation Certified
• ServiceNow Developer Certifications
• ServiceNow Certified Implementation Specialist

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.