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ServiceNow Administrator (2 days onsite/week)

Info-Matrix Corporation

Harrisburg (Dauphin County)

On-site

USD 80,000 - 144,000

Full time

30+ days ago

Job summary

A leading company in IT services is seeking a ServiceNow Administrator to manage system administration tasks, ensure compliance with best practices, and facilitate communication among stakeholders. The ideal candidate will have a CSA certification, experience with ITSM platforms, and a solid understanding of Agile methodologies.

Qualifications

  • ServiceNow Certified System Administrator (CSA) is required.
  • Experience with ITSM and at least one additional module.
  • Understanding of CMDB and Discovery is essential.

Responsibilities

  • Defines and documents customer business functions and processes.
  • Administers the ITSM Platform and ensures design meets needs.
  • Troubleshoots and resolves technical issues and system errors.

Skills

Automated Test Framework (ATF)
ServiceNow App Engine
Flow Designer
CMDB
Agile/Scrum methodologies

Education

4-year college degree or equivalent technical study
ITIL V4 Foundation Certification

Job description

ServiceNow Administrator (2 days onsite/week)
ServiceNow Administrator (2 days onsite/week)

1 week ago Be among the first 25 applicants

The ServiceNow Administrator is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. This position is accountable and responsible for the following duties:

  • Defines and documents customer business functions and processes.
  • Consults with Process Owners and Managers to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
  • Administers the ITSM Platform to ensure the system design meets the needs of the Commonwealth.
  • Participates in system integration testing, user acceptance testing, and testing of new system functionality.
  • Provides technical assistance in training, mentoring, and coaching professional and technical staff.
  • Escalates issues to management as appropriate.

Key Responsibilities:

  • Configure and maintain ITOM, HAM, and SAM modules in ServiceNow.
  • Perform system administration tasks, including user management, access control, and workflow automation.
  • Support instance upgrades, patching, and system performance tuning.
  • Troubleshoot and resolve technical issues and system errors.
  • Ensure compliance with ServiceNow best practices and governance policies.



The ServiceNow Administrator is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. This position is accountable and responsible for the following duties:

  • Defines and documents customer business functions and processes.
  • Consults with Process Owners and Managers to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
  • Administers the ITSM Platform to ensure the system design meets the needs of the Commonwealth.
  • Participates in system integration testing, user acceptance testing, and testing of new system functionality.
  • Provides technical assistance in training, mentoring, and coaching professional and technical staff.
  • Escalates issues to management as appropriate.

Key Responsibilities:

  • Configure and maintain ITOM, HAM, and SAM modules in ServiceNow.
  • Perform system administration tasks, including user management, access control, and workflow automation.
  • Support instance upgrades, patching, and system performance tuning.
  • Troubleshoot and resolve technical issues and system errors.
  • Ensure compliance with ServiceNow best practices and governance policies.



Requirements

  • ServiceNow Certified System Administrator (CSA) is required.
  • Experience with Automated Test Framework (ATF).
  • Exposure to ServiceNow App Engine and Flow Designer.
  • Understanding of CMDB and Discovery.
  • Knowledge of Employee Service Portal and custom widget development
  • 4-year college degree or equivalent technical study - Preferred - 4 Years
  • Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2Pay).
  • Familiarity with Agile/Scrum methodologies.
  • ITIL V4 Foundation Certification - Preferred



Seniority level
  • Seniority level
    Mid-Senior level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Information Technology
  • Industries
    IT Services and IT Consulting

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