ServiceNow Admin/Developer for Government IT Operations

Koniag Government Services; Nashville (TN); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401K with company matching

Flexible spending accounts

Paid holidays

Three weeks paid time off

Job summary

Koniag Services Inc., a Koniag Government Services company, seeks a skilled ServiceNow Administrator/Developer to support the configuration, administration, development, and continuous improvement of the ServiceNow platform for IT Call Center operations serving government clients in Nashville, TN.

The role requires hands-on ServiceNow expertise, ITIL understanding, and ability to translate requirements into scalable solutions.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field; relevant experience acceptable.
• 3+ years hands-on ServiceNow administration and development in IT service delivery.
• Experience configuring Incident, Request, Problem, Knowledge, and Service Catalog modules.
• Experience developing workflows, business rules, client scripts, UI policies, and reporting.
• ServiceNow CSA certification.

Responsibilities

• Administer and maintain the ServiceNow platform for IT Call Center operations.
• Design, develop, and implement ServiceNow solutions including custom apps and workflows.
• Collaborate with leadership and end users to gather requirements and translate them into configurations.
• Develop and maintain workflows, flow designer automations, and orchestrations for ticketing and routing.
• Configure Incident, Request, Problem, Knowledge, and Service Catalog modules.
• Develop reporting and dashboards for real-time performance and SLA visibility.
• Perform health checks, upgrades, patching, and maintenance of the platform.
• Develop integrations with other enterprise systems.
• Coordinate testing (unit, system, UAT) and maintain technical documentation.
• Provide Tier 2/3 support and training for call center staff.
• Ensure compliance with federal security requirements and agency policies.

Skills

ServiceNow administration

ServiceNow开发/Development

Incident & Request Management

Workflow design

HTML/CSS/JavaScript basics

Data analytics & dashboards

Communication skills

Education

Bachelor's degree in IT/CS/IS

3+ years ServiceNow experience

CSA (ServiceNow Certified System Administrator)

Tools

ServiceNow Platform

Job description

Koniag Services Inc., a Koniag Government Services company, seeks a skilled ServiceNow Administrator/Developer to support the configuration, administration, development, and continuous improvement of the ServiceNow platform for IT Call Center operations serving government clients in Nashville, TN.

The role requires hands-on ServiceNow expertise, ITIL understanding, and ability to translate requirements into scalable solutions.