Serviced Apartment Reservations Specialist

SilverDoor; Denver (CO); On-site; USD 42,000 - 62,000; Full time

Job description

The day-to-day role includes taking enquiries from clients and sourcing suitable serviced apartments at competitive rates. You’ll create and manage reservations from the booking stage right through to when the client checks out and ensure you provide the client with the highest level of customer service at all times.

• Sourcing serviced apartments for our clients
• Taking enquiries via phone and email
• Making reservations for clients
• Accurately logging enquiries on the system
• Negotiating rates to meet clients requirements
• Building solid business relationships with clients and property partners
• Adhering to agreed service level agreements and deadlines
• Helping to find new clients though business development
• Responsible for ensuring the highest levels of customer service are delivered at all times
• Attending property viewings to gain a better knowledge of the apartments
• Providing support to the rest of your team
• Accurate record keeping Monitoring payments from clients
• Highlighting and assisting your manager with any complaints or issues quickly and professionally
• Assisting other departments with data projects if required