Service Writer- Inventory Specialist

Eastern Truck and Accessories; Norfolk (VA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive wages

Generous benefits package

State-of-the-art information systems

Professional work environment

Smoke free workplace

Job summary

Eastern Truck and Accessories in Norfolk, VA is looking for a Service Writer to manage customer interactions and support operations in a fast-paced environment. This role involves scheduling, processing orders, and ensuring customer satisfaction while collaborating with technicians.

The ideal candidate should possess strong customer service and sales skills, have a valid Virginia driver's license, and a clean driving record. A commitment to driving business profitability through excellent service delivery is essential.

Qualifications

• High energy and proven customer service skills.
• Valid VA driver's license required.
• Clean driving record with no DUIs.

Responsibilities

• Schedule appointments and process orders.
• Monitor deliveries and coordinate with technicians.
• Provide exceptional customer service and support.

Skills

Customer service skills

Sales skills

Computer skills

Judgment/Decision making skills

Organized

Excellent phone skills

Resourcefulness/Initiative

Team-driven

Job description

Eastern Truck & Accessories provides high performing, innovative products for your Jeep, Truck, or SUV. We sell, install, and service industry leading products including lifts, wheels, tires, various suspension products, performance products, and everything else for Jeep, Truck, and SUV's. Eastern has a top notch sales team and professional technicians to do the job right, the first time. Eastern has a friendly staff, clean work environment, state of the art equipment, and an employee benefit package.

Benefits

• Competitive wages
• Generous benefits package (including paid time off, retirement savings plan, medical coverage)
• State‑of‑the‑art information systems and the latest technology
• Professional work environment
• Smoke free workplace
• Great customer base
• Central location (Norfolk, VA)

Job Description

As a Service Writer at Eastern Truck & Accessories, you will operate in a fast‑paced environment, ensuring customer satisfaction and business profitability. Your role includes scheduling appointments, processing orders, monitoring delivery, and working closely with technicians to provide exceptional service. You will use your knowledge and communication skills to understand customer needs and translate them into accurate estimates and excellent service delivery.

Key Responsibilities

• Service Writing Skills
• Making appointments
• Greeting customers
• Counter sales
• Contacting customers
• Sourcing parts
• Writing estimates
• Communicating customer concerns to technicians
• Controlling inventory
• Ordering
• Collecting payments
• Explaining services to customers
• Customer follow‑up
• Addressing customer complaints
• Driving and moving vehicles within the facility
• Learning new products and technical information

Qualifications

• High energy, team driven, and proven customer service skills
• Judgment/Decision making skills
• Organized
• Computer skills
• Excellent sales skills
• Promptness
• Reliability
• Able to multitask
• Excellent phone skills
• Excellent customer service skills
• Integrity
• Resourcefulness/Initiative
• Enthusiastic/Passionate
• Valid VA driver's license
• Clean driving record with no DUI's

All applications and resumes are kept confidential according to EEO guidelines.