Service Writer (Independence Excavating)

Independence Excavating, Inc.; Cleveland (OH); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Weekly Competitive Pay

Medical

Dental

Vision

FSA & HSA

Life Insurance + Optional Family Life

Short-term and Long-term Disability

Wellness Incentive Program

Paid Holidays and PTO

401(k) + Company match

Paid corporate training program

Tuition Reimbursement

Job summary

Independence Excavating, Inc. is seeking a Service Writer to streamline communication and coordination of equipment teams’ initiatives across our heavy civil construction operations.

This role emphasizes maintenance scheduling, parts coordination, and timely response to fleet issues. The position focuses on serving as a technical resource for field teams, improving service timelines, and collaborating with internal departments and vendors to optimize fleet performance.

Qualifications

• Strong knowledge in diagnostic and mechanical skills.
• Excellent communication, follow-up, and organizational skills.
• Willingness to learn fleet management software.

Responsibilities

• Fleet oversight & coordination across locations, acting as regional point of contact for light-duty truck maintenance.
• Coordinate preventive maintenance and repair schedules, track timelines and costs.
• Serve as a technical resource for field teams and address high-priority fleet issues.

Skills

Diagnostic skills

Mechanical skills

Communication

Fleet software familiarity

Tools

Fleetio

GM Platform

Telematics

Job description

Service Writer

Who is IX

From breaking ground to the finished project, our team has been laying the groundwork for excellence on heavy civil construction and demolition projects for over 70 years. We combine innovations of industry with decades of successfully completed projects, proving we are a value-added partner from the ground up! Over six decades, Independence Excavating has established a team of construction professionals that sets us apart from other contractors. To learn more, visit our website: https://www.indexc.com/

What do we believe in

People

Provide a safe, family-oriented environment. Commitment to integrity. Protect our most valuable assets.

Service Writer

Independence Excavating is making a major footprint in the heavy civil construction space! Our growing team is looking to add a talented Service Writer to take charge of streamlining the communication and coordination of our equipment teams' initiatives.

Who is IX

From breaking ground to the finished project, our team has been laying the groundwork for excellence on heavy civil construction and demolition projects for over 70 years. We combine innovations of industry with decades of successfully completed projects, proving we are a value-added partner from the ground up! Over six decades, Independence Excavating has established a team of construction professionals that sets us apart from other contractors. To learn more, visit our website: https://www.indexc.com/

What do we believe in

People

Provide a safe, family-oriented environment. Commitment to integrity. Protect our most valuable assets.

Performance

Always deliver the highest quality. Find solutions. Provide value to our partners.

Community

Positively impact the communities we serve. Give back. Leave the world a better place than we found it.

Key Responsibilities

Fleet Oversight & Coordination

• Act as the regional point of contact for all light-duty truck maintenance needs
• Coordinate and track preventive maintenance (PM) and repair schedules across multiple locations in Fleetio
• Work with local shops and vendors to manage service timelines and cost for the field
• Review issues and Fault codes and respond in a timely manner
• Approve Auto Integrate work orders

Technical Duties

• Serve as a technical resource for field teams and other technicians
• Address high-priority breakdowns or fleet issues in the region

Administrative & Growth Functions

• Assist with tracking maintenance records, warranty repairs, and service bulletins with GM Platform
• Help implement and optimize fleet software or systems (e.g., Fleetio, telematics)
• Collaborate on vehicle specs and upfit standards

Leadership Development

• Strategic planning, reporting, and vendor management
• Support budgeting and cost control efforts as the role expands

Qualifications

• Strong knowledge in diagnostic and mechanical skills
• Basic computer literacy and willingness to learn fleet management software
• Excellent communication, follow-up, and organizational skills
• Interest in growing into a leadership or full-time management role
• Experience in service writing, vehicle warranty, auto repair

Preferred Traits

• Self-starter with the ability to manage priorities and coordinate across sites
• Strong understanding of fleet operations, PM schedules, and service intervals
• Comfortable collaborating with internal departments and external vendors

Why IX?

• Weekly Competitive Pay!
• Excellent Benefits:
• Medical
• Dental
• Vision
• FSA & HSA
• Life Insurance + Optional Family Life Insurance
• Short-term and Long-term Disability
• Wellness Incentive Program
• Paid Holidays and PTO
• 401(k) + Company match
• Paid corporate training program
• Tuition Reimbursement
• Stability and a variety of different roles that provide a path to career advancement
• Family-owned and operated since 1956

Independence Excavating, Inc.is an Equal Opportunity Employer, and we value workplace diversity and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.