Service Writer II

Fleet Services by Cox Automotive; Miami (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

Fleet Services by Cox Automotive is seeking a Shop Service Writer in Miami to support growth. You will answer calls, prepare accurate repair estimates, and maintain clear communication with customers and technicians.

You’ll handle RO entry, approvals, and lifecycle management while ensuring quality service and regulatory compliance at our local service center. The role requires bilingual Spanish, HS diploma with experience, strong organizational skills, and familiarity with shop management

Qualifications

• Bilingual in Spanish and English is required.
• HS Diploma/GED with 3 years related experience, or 5 years in field.
• Strong verbal and written communication and listening skills.
• Familiarity with Karmak, ADP, Reynold, RO Writer or similar programs.
• Good computer skills and ability to learn DFS IT Systems such as Web Wrench.

Responsibilities

• Answer phones and assist service customers with repairs and maintenance needs.
• Create estimates aligned with customer needs, cost, quality, and lead time.
• Communicate repair status and obtain approvals via email, fax, or phone.
• Review repair orders for accuracy and proper symptom/problem descriptions.
• Manage lifecycle from origination to customer custody of repairs.
• Obtain customer approvals for all repairs and services performed.
• Dispatch and assign shop work to technicians.
• Collaborate with technicians, sales, and customers to ensure excellent service.
• Document and note in DFS systems for each vehicle repair.
• Foster good relationships with customers, vendors, and partners.
• Maintain quality service by enforcing standards and safety policies.

Skills

Bilingual (Spanish)

Strong verbal & written communication

Multi-tasking and initiative

Excellent organizational skills

Education

High School Diploma/GED with 3 years related experience

Tools

Karmak

ADP

Reynold

RO Writer

DFS IT Systems (Web Wrench, MobileFrame)

Job description

eeps your fleet moving. Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

EOE, including disability/vets ****

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring a Shop Service Writer to support future growth of the Company at this location.

DUTIES

• Help answer phones and assist service customers with individual needs for vehicle repairs and maintenance services, provide cost estimates, timelines, etc.
• Creating estimates in line with varying customer needs and expectations of cost, quality, and lead time.
• Communicate with customers via email, fax, or phone to provide updates on vehicle repair status, obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss billing items.
• Review repair orders (RO) for accuracy and ensuring proper description of symptoms, problems, and causes are listed, as well as repairs and services performed based on what technicians submit are captured, entering RO into service database system.
• Managing the transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.
• Obtain customers approval for all repairs and services performed.
• Dispatching and assigning shop work to technicians
• Working closely with technicians, sales staff and customers ensuring DFS is providing excellent customer service, minimizing costs, and identifying the best solutions for repairing and maintaining customer’s vehicles.
• Timely and accurate documentation and notation in all DFS internal and external systems regarding each customer vehicle repair
• Creating and fostering good working relationships with customers, vendors, and company partners.
• Maintaining quality service by establishing and enforcing organization standards and safety policies.

Requirements

• Bilingual (Spanish)
• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years’ experience in a related field
• Strong verbal and written communication, along with listening skills to interact with customers, employees, and vendors.
• Familiarity with Karmak, ADP, Reynold, RO Writer or similar programs
• Strong computer and Windows office suite skillset, and the ability to learn new platforms (such as DFS IT Systems, including Web Wrench, MobileFrame, RO Writer)
• General understanding of the Department of Transportation (DOT), federal, state, and local regulations affecting vehicle maintenance operations.
• Demonstrated ability to multi-task and apply initiative.
• Positive attitude, good instincts, and self-motivation
• Excellent organizational skills and the ability to balance a variety of tasks