Service writer/dispatcher-Forklift Dealership

RDS Equipment Inc.; Independence (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Training & development

Competitive compensation

Job summary

RDS Equipment Inc. is seeking a seasoned professional to lead our service department. The role focuses on supervising service technicians, coordinating schedules, and maintaining high customer satisfaction with a strong emphasis on safety and efficiency.

The ideal candidate will have experience in industrial equipment or forklift service, excellent communication, and the ability to multi-task in a fast-paced environment, while ensuring accurate documentation and timely maintenance.

Qualifications

• High school diploma required; college degree or industrial equipment/forklift training preferred.
• Excellent communication and teamwork abilities.
• Background in equipment dealership operations or service department experience helpful.
• Understanding of industrial equipment and service technician duties.

Responsibilities

• Lead and train a team of service professionals; maintain customer satisfaction and profitability.
• Ensure repairs and maintenance tasks are completed promptly.
• Create daily technician work schedules.
• Oversee day-to-day service department operations.
• Manage service paperwork: manuals, invoices, repair orders, maintenance records.
• Schedule and maintain preventive maintenance programs.
• Address warranty items and issues as needed.

Skills

Forklift operation

Team leadership

Customer service

Scheduling

Communication

Education

High school diploma

Tools

MS Office

Job description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

Benefits/Perks

• Health, dental & vision Insurance
• 401K
• Competitive Compensation
• Paid time off

Job Summary

We are looking for aperson to join our team in our service department. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, previous management experience a plus, background and knowledge with forklifts and related industrial equipment, ability to manage and schedule people and to multi-task with a calm and positive attitude, very detail orientated and good organizational skills.

You will be responsible for a variety of tasks, including overseeing service technicians and scheduling service calls, addressing customer inquiries, managing and generating required documentation for service calls, data entry, creating quotes for customers and closing out work orders.

Responsibilities

• Manage a team of service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Create a work schedule for each technician daily
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records
• Schedule and maintain PM program
• Handle all warranty related items and issues as needed

Qualifications

• High school diploma required, college degree is preferred or specific schooling in industrial equipment/forklift repair and management
• Excellent communication skills and ability to work well with others
• Candidate should have some background/experience working in an equipment dealership setting related to the operations of a service department.
• Good understanding of industrial equipment, service technician job duties and experience in repair services.