Service Writer and Estimator II

Cox Communications; Indianapolis (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

Cox Automotive is seeking a Service Writer II to work in Indianapolis, responsible for creating vehicle repair service estimates and communicating effectively with customers. This role supports the fleet maintenance operations and requires strong customer service skills. Join a dynamic team that values employee growth and offers comprehensive benefits from day one.

Benefits

Health, dental, vision insurance

401(k) matching

Accrue up to 192 hours of Paid Time Off

Paid holidays and additional leave options

Qualifications

• 3 years’ experience in a related field.
• 7 years experience as an Estimator preferred.
• Strong communication skills required.

Responsibilities

• Create vehicle repair service estimates.
• Communicate and deliver quotes to customers.
• Review and generate repair estimates.

Skills

Communication

Customer Service

Proficiency with Mitchell One

Computer skills

Education

High School Diploma/GED

Tools

Mitchell One

Pulse

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Estimator/Auditor II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $17.74 - $26.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Fleet Services by Cox Automotive keeps your fleet moving.

Headquartered in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country. FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light, medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

FSCA is currently hiring a Service Writer II to support the growth of the company.

Responsibilities

1. Create vehicle repair service estimates based on information from Mobile Technicians and Customers.
2. Communicate and deliver quotes professionally to customers.
3. Act as a trustworthy advocate for customers by providing guidance and advice on technical inquiries or questions related to products and services.
4. Follow up on outstanding quotes and prioritize workflow for effectiveness.
5. Gather miscellaneous information and parts pricing from manufacturers and vendors.
6. Review, revise, and generate repair estimates at customer request and specifications.
7. Move and park units as part of the intake process.
8. Input Repair Orders into the company system (Pulse).

Education

• High School Diploma/GED and 3 years’ experience in a related field, or equivalent combination of education and experience.

Experience

• Seven (7) years of experience as an Estimator in a diesel vehicle service environment preferred but not required.
• Proficiency with Mitchell One, Pulse, or similar systems.
• Strong communication skills (written, verbal, phone) and customer service skills.
• Proficient in computer skills (MS Office, emails, typing) and software navigation.
• Previous experience as a Diesel Mechanic and the ability to diagnose problems are preferred but not required.

Benefits

• Health, dental, vision insurance starting DAY ONE of employment.
• 401(k) matching after 90 days, with a 100% match up to 6% contribution and an additional 2% discretionary contribution.
• Accrue up to 192 hours (4 weeks and 4 days) of Paid Time Off in the first year.

Drug Testing

Pre-employment drug test required. Cox Automotive does not currently test for marijuana. Possession or use of illegal drugs during work hours or on company property is prohibited.

Additional Benefits

• Minimum of 6.67 hours of paid time off per month and seven paid holidays annually.
• Additional leave options include bereavement, voting, jury duty, volunteer, military, and parental leave.

About Us

Cox Automotive is transforming the automotive industry with technology and customer experience. Employees work on brands like Autotrader, Kelley Blue Book, vAuto, and Manheim. Benefits include healthcare, retirement plans, and paid time off. Cox is an Equal Employment Opportunity employer, providing reasonable accommodations for applicants with disabilities. Applicants must be authorized to work in the U.S. without sponsorship.