Service Writer

Jimmy Jazz; Town of Sun Prairie (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid vacation

Employee assistance program

Job summary

Easton Motors is seeking a Service Writer to act as a critical liaison between customers, internal teams, and technicians to ensure efficient service delivery, accurate estimates, and smooth workflow. You will interpret customer needs, coordinate repairs, manage related administrative tasks, and help ensure vehicle readiness for sale while maintaining strong customer communications and warranty adherence.

Role requires 1–3 years of service writing experience, basic automotive knowledge, and

Qualifications

• 1–3 years of service writing experience preferred.
• General automotive knowledge (1–2 years) required.
• Strong computer proficiency with MS Office and shop systems.
• Exemplary customer service and communication skills.
• Detail-oriented with strong organizational and time-management skills.

Responsibilities

• Serve as the primary point of contact for vehicle service and repair matters.
• Interpret customer needs for technicians; arrange appropriate services.
• Set and manage expectations for costs and timelines.
• Advise customers on preventative maintenance and manufacturer services.
• Communicate repair status and timelines regularly to customers and team members.
• Prepare cost and labor estimates based on technician input.
• Source parts from various vendors and manage warranty processes.
• Coordinate with fleet/warranty/third-party service reps as needed.
• Oversee scheduling and time off for technicians/detailers.
• Assist with displaying vehicles for sale and basic service tasks.

Skills

Customer service

Communication

Attention to detail

Time management

Paperwork accuracy

Driving license

Education

High school diploma or GED

Tools

Microsoft Office

Shop management systems

Job description

• Base Pay $55,000.00 - $75,000.00 / Year
• Other Compensation Structured Bonus Program
• Job Category Service
• Employee Type Exempt
• Required Degree 2 Year Degree
• Manage Others Yes

Description

POSITION SUMMARY

The Service Writer acts as a critical liaison between customers, internal teams, and technicians/detailers to ensure efficient and effective service delivery. This role supports both customer and inventory vehicle service by interpreting needs, estimating repair time and cost, coordinating repairs, and managing related administrative tasks. The Service Writer also helps ensure vehicle readiness for sale and positive customer interactions post-repair.

POSITION RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Serve as the primary point of contact for all vehicle service and repair matters.
• Consult and interpret customer needs for technicians; understand concerns and arrange appropriate services.
• Set and manage expectations for service delivery, including costs, timelines, and updates.
• Advise customers on preventative maintenance and manufacturer-recommended services.
• Communicate repair status and timelines regularly to customers and team members.
• Conduct customer follow-up post-service to ensure satisfaction.
• Perform accurate cost and labor estimates based on technician input.
• Source new, used, and aftermarket parts from various vendors, both internally and externally.
• Communicate with fleet management, warranty companies, and third-party service representatives.
• Manage vehicle movement to and from lots for service and sale preparation.
• Ensure adherence to warranty processes and validate returned part credits.
• Maintain manufacturer warranty and repair procedure compliance.
• Oversee technician/detailer scheduling and time off.
• Support sales team by preparing vehicles for display or delivery (washing, gas, snow removal, etc.).
• Assist with minor tech duties and vehicle deliveries as needed.
• Maintain cleanliness and curb appeal of the lot and vehicles.
• Maintain knowledge of entire Easton Motors inventory.

Administrative & System Duties

• Utilize AMS and other shop management systems to log and track service activities.
• Process payments, verify and record AP data, and prepare bank deposits.
• Maintain customer complaint records and complete all necessary paperwork accurately and timely.
• Participate in general store maintenance and cleaning.

As well as other duties as assigned.

Schedule

Monday through Friday from 7:30 a.m. until 4:30 p.m.

Requirements

Education & Experience

• High school diploma or GED preferred.
• 1–3 years of service writing experience preferred.
• General automotive knowledge (1–2 years) required.

Skills & Qualifications

• Exemplary customer service and communication skills.
• Working knowledge of parts and vehicle systems.
• Strong computer proficiency; experience with Microsoft Office and shop systems.
• Detail-oriented with strong organizational and time-management skills.
• Ability to complete accurate paperwork in a timely fashion.
• Valid driver’s license with acceptable driving record preferred.

Other Requirements

• Applicants must be currently authorized to work in the United States on a full-time basis.

Summary

Company History

Easton Motors has been assisting guests with purchasing, financing, and servicing used vehicles for over 30 years. Team Easton upholds strong ethics, outgoing kindness and care, and positive attitudes with all guests. With 8 automotive dealerships, 5 service locations, 2 automotive parts stores, and 1 finance company, and continuing to grow, Easton Motors values exceptional customer service, honesty, respect, and trust.

Benefits Summary

• Industry leading health, dental, and vision insurance.
• Employer provided Employee and Family Assistance Program.
• Company sponsored life insurance.
• Company paid short-term disability.
• Structured vacation program
• Competitive 401K match
• Position specific bonus structures

We are committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to arrest or conviction records, race, religion, color, sex, ancestry, national origin, citizenship status, marital status, age, service in armed forces, sexual orientation, genetic testing results, honesty testing, disability, the use of lawful products during non-working hours, or any other protected status in accordance with the requirements of all federal, state and local laws.