Service Writer

Parish Tractor Company; Pensacola (FL); Vor Ort; USD 36.000 - 60.000; Vollzeit

Zusammenfassung

Parish Tractor in Pensacola, FL is seeking a detail-oriented Service Writer who can act as the main liaison for customers requesting service and repairs.

You will write up service requests, coordinate with technicians, provide estimates and updates, and help schedule work while ensuring accurate documentation and high levels of customer satisfaction.

Qualifikationen

• Prior experience as a Service Writer, Service Advisor, or in a comparable position is preferred.
• Knowledge of Kubota equipment or similar machinery is a plus.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in computer systems and service-related software.
• High school diploma or equivalent required; additional training or certifications are a plus.

Aufgaben

• Serve as the primary point of contact for customers requiring service and repairs.
• Accurately write up service requests, ensuring all details are recorded properly.
• Communicate with technicians to provide clear job instructions and manage workflow.
• Provide customers with service estimates, timelines, and updates throughout the process.
• Process work orders, warranties, and invoices efficiently.
• Maintain records of all service transactions and ensure proper documentation.
• Assist in scheduling service appointments and coordinating repairs.
• Ensure excellent customer satisfaction by addressing concerns and providing timely resolutions.
• Ability to work half days on Saturdays during busy season.

Kenntnisse

Customer service

Communication skills

Multitasking

Computer systems

Ausbildung

High school diploma

Tools

Service software

Jobbeschreibung

Parish Tractor is a trusted Kubota dealership dedicated to providing exceptional service and support to our customers. We are seeking a detail-oriented and customer-focused Service Writer to join our team in Pensacola, FL. If you have strong communication skills and a passion for customer service, we want to hear from you!

Job Responsibilities:

• Serve as the primary point of contact for customers requiring service and repairs.
• Accurately write up service requests, ensuring all details are recorded properly.
• Communicate with technicians to provide clear job instructions and manage workflow.
• Provide customers with service estimates, timelines, and updates throughout the process.
• Process work orders, warranties, and invoices efficiently.
• Maintain records of all service transactions and ensure proper documentation.
• Assist in scheduling service appointments and coordinating repairs.
• Ensure excellent customer satisfaction by addressing concerns and providing timely resolutions.
• Ability to work half days on Saturdays during busy season.

Qualifications:

• Prior experience as a Service Writer, Service Advisor, or in a comparable position is preferred.
• Knowledge of Kubota equipment or similar machinery is a plus.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in computer systems and service-related software.
• High school diploma or equivalent required; additional training or certifications are a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Some heavy lifting up to 50 lbs. may be required.

Why Join Parish Tractor?

Parish Tractor is committed to providing high-quality agricultural and construction equipment, parts, and service. We pride ourselves on delivering exceptional customer service and maintaining strong community relationships.

We offer competitive wages and an excellent benefit package which includes medical, dental, vision, 401(k), paid time off, holidays, life insurance, and more.