Service Writer

Davey Coach, LLC; Northern (KY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

No Night/Weekend/Holiday shifts

Paid time off

9 Paid Holidays

401k with company match

Medical, Dental, Vision, Life, Short/​

Term Disability

Job summary

Davey Coach Sales in Colorado and nationwide is hiring a Service Writer to act as the liaison between customers, third-party vendors, and our service team. You will educate customers on needed repairs and prepare cost estimates for repairs and transactions, with a back-up role to the Mobile Service Coordinator.

Ideal candidates have a high school diploma or GED, a valid driver's license with clean MVR, and at least two years in a service-writer role; strong organization and multi-tasking are

Qualifications

• Graduation from High School or GED is required.
• Must possess a valid driver’s license with a good-standing MVR.
• 2 years of previously related experience in a service writer role, preferred.
• Highly organized, able to prioritize multiple concurrent assignments.

Responsibilities

• Resolve repairs for customers by communicating with the Service Technician, Shop Foreman, Parts Department and, most importantly, the customer.
• Quickly respond to customers, either in person or via phone, to ensure that customers receive prompt, courteous, and effective assistance.
• Maintain and control work orders to ensure flow of assigned jobs.
• Perform all daily functions to ensure customer needs are met in a timely and efficient manner.
• Assign jobs to the proper technician based upon the technician’s capabilities and training to ensure that the highest quality of work is delivered.
• Handle incoming calls to meet the caller’s expectations in a professional and timely manner.
• Write and complete work orders in a professional style.
• Communicate customer needs with Service Technicians and Shop Foreman.
• Acting as the backup for mobile service, being the point of contact for customers who require mobile service, scheduling, collaborating with mobile technicians, and presenting service estimates with cost breakdowns and timelines.

Education

High School diploma or GED

Job description

Davey Coach Sales is the leader in van and bus sales in Colorado and across the country. We have an immediate opening for a Service Writerin our ever growing office. You will be responsible for being the liaison between the business and the customers, as well as third-party vendors, by educating the customer on necessary repairs and by performing cost estimates for repairs/transactions. This position will also serve as a back-up to our Mobile Service Coordinator.

Your Responsibilities willinclude but are not limited to:

• Resolve repairs for customers by communicating with the Service Technician, Shop Foreman, Parts Department and, most importantly, the customer
• Quickly respond to customers, either in person or via phone, to ensure that customers receive prompt, courteous, and effective assistance
• Maintain and control work orders to ensure flow of assigned jobs
• Perform all daily functions to ensure customer needs are met in a timely and efficient manner
• Assign jobs to the proper technician based upon the technician’s capabilities and training to ensure that the highest quality of work is delivered
• Handle incoming calls to meet the caller’s expectations in a professional and timely manner.
• Write and complete work orders in a professional style
• Communicate customer needs with Service Technicians and Shop Foreman
• Acting as the backup for mobile service, being the point of contact for customers who require mobile service. This includes scheduling, collaborating with mobile technicians to ensure they have the necessary tools, equipment, and parts for the job, & preparing and presenting service estimates to customers, including cost breakdowns and timelines.

You will need to have:

• Graduation from High School or GED, required
• Must possess a valid driver’s license with a good-standing MVR
• 2 years of previously related experience in a service writer role, preferred
• Highly organized, able to prioritize multiple concurrent assignments

We offer a great benefit package including:

• No Night/Weekend/Holiday shifts. OT optional/available.
• Generous Vacation & Sickpaid time off.
• 9 Paid Holidays
• 401k with 4% company match
• Medical, Dental, Vision, Life Insurance, Short Term Disability, and more…..

Pay: $60-70k