Service Writer

Prescott's Group; Monument, Northern (CO, KY); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Healthcare insurance (medical dental,

Disability insurance

401K plan with company matching

Training and certifications

Diversity and growth environment

Job summary

Prescott’s, Inc. is seeking a detail-oriented Service Writer in Monument, CO to manage customer service requests, communicate with customers, prepare quotes, and ensure accurate service documentation.

You will process orders, coordinate with field technicians, enter data into NetSuite, and help keep pricing and MSAs up to date while delivering excellent service in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 2+ years of relevant prior experience as a service writer, customer service associate or similar administrative role preferred.
• Experience in medical device industry or equivalent is a plus.
• Computer and data entry experience required.
• Proficiency in Microsoft Office Suite and service management software is a plus.
• Basic understanding of medical equipment and terminology is a plus.

Responsibilities

• Validate order information prior to processing all order requests.
• Process orders from customers and internal field representatives.
• Dispatch sales orders and parts requests to internal technicians for fulfillment.
• Process sales orders for invoicing for remaining balances of unreturned parts.
• Communicate with customers regarding service requests, updates and costs.
• Prepare quotes and information for pricing and parts inquiries/assist internal field representatives with providing quotes to customers.
• Provide accurate Master Service Agreement (MSA) pricing.
• Monitor field representative inventories and manage parts turnover rate.
• Maintain records of parts used and inventory levels for the service department.
• Assist field representatives and customers with RMA creation and UPS label creation for parts return.
• Manage back orders and follow up with efficient fulfillment of all orders.
• Input data into NetSuite.

Skills

Organizational skills

Verbal communication

Written communication

Customer service

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

NetSuite

Microsoft Office

Job description

Join the team at Prescott’s, Inc. — where quality meets care.

Prescott’s is a leading medical device services company, trusted by healthcare professionals across the country. We specialize in the distribution and expert refurbishment of essential medical equipment, including sterilizers, surgical microscopes, pumps, monitors, anesthesia machines, and more. Our mission is to enhance the quality of healthcare by ensuring providers have access to reliable, high-performing equipment. If you're passionate about supporting the frontlines of care through innovation and service, we’d love to have you on our team.

This position will support Prescott’s, Inc.

We are currently seeking a detail-oriented Service Writer to join our team. In this role, you will be responsible for managing customer service requests, communicating with customers, providing estimates, and ensuring that all documentation related to service and maintenance is accurate and complete. Your organizational skills and attention to detail will help streamline operations and improve customer satisfaction.

This position will be worked onsite at our facility in Monument, CO.

Responsibilities

• Validate order information prior to processing all order requests
• Process orders from customers and internal field representatives
• Dispatch sales orders and parts requests to internal technicians for fulfillment
• Process sales orders for invoicing for remaining balances of unreturned parts
• Communicate with customers regarding service requests, updates and costs
• Prepare quotes and information for pricing and parts inquiries/assist internal field representatives with providing quotes to customers
• Provide accurate Master Service Agreement (MSA) pricing
• Monitor field representative inventories and manage parts turnover rate
• Maintain records of parts used and inventory levels for the service department
• Assist field representatives and customers with RMA creation and UPS label creation for parts return
• Manage back orders and follow up with efficient fulfillment of all orders
• Input data into NetSuite

• High school diploma or GED required
• 2+ years of relevant prior experience as a service writer, customer service associate or similar administrative role preferred
• Experience in medical device industry or equivalent is a plus
• Computer and data entry experience required
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency in using computer software for documentation and invoicing (Microsoft Office Suite, service management software a plus)
• Basic understanding of medical equipment and terminology is a plus
• Excellent customer service skills with the ability to handle inquiries and resolve issues effectively
• Ability to work both independently and collaboratively within a team
• Follow safety procedures in the performance of job duties and maintain a clean and safe work area

Pay Range: $24.00 per hour

What we offer

At Prescott’s, we prioritize your well-being and growth with a comprehensive benefits package including:

• Paid time off
• Healthcare insurance (medical dental, and vision coverage)
• Accident insurance, critical illness, and hospital indemnity insurance
• Short term (employee paid) and long-term disability (employer paid)
• 401K plan with company matching
• Continuous learning and development - offering opportunities for training, workshops, and certifications
• Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive