Service Writer

Prescott's, Inc; Monument (CO); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Paid time off

Healthcare insurance (medical, dental,

Vision insurance

Disability insurance

401K plan with company matching

Training and certifications

Job summary

Prescott’s, Inc. in Monument, CO is seeking a Service Writer to support customers and internal teams. The role requires validating orders, processing requests, dispatching to technicians, invoicing remaining balances, and communicating pricing and service updates.

The ideal candidate has a high school diploma, 2+ years in service writing or admin roles, data entry experience, and strong communication. Medical device industry experience is a plus; onsite work ensures close collaboration with the

Qualifications

• High school diploma or GED required.
• 2+ years of relevant experience as a service writer or similar administrative role preferred.
• Experience in medical device industry or equivalent is a plus.
• Data entry experience required.

Responsibilities

• Validate order information prior to processing all order requests.
• Process orders from customers and internal field representatives.
• Dispatch sales orders and parts requests to internal technicians for fulfillment.
• Process sales orders for invoicing for remaining balances of unreturned parts.
• Communicate with customers regarding service requests, updates and costs.
• Prepare quotes and information for pricing and parts inquiries/assist internal field representatives with providing quotes to customers.
• Provide accurate Master Service Agreement (MSA) pricing.
• Monitor field representative inventories and manage parts turnover rate.
• Maintain records of parts used and inventory levels for the service department.
• Assist field representatives and customers with RMA creation and UPS label creation for parts return.
• Manage back orders and follow up with efficient fulfillment of all orders.
• Input data into NetSuite.

Skills

Customer service

Attention to detail

Strong communication

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office Suite

NetSuite

Job description

This Service Writer role supports Prescott’s, Inc. and will be worked onsite at our facility in Monument, CO.

Responsibilities

• Validate order information prior to processing all order requests
• Process orders from customers and internal field representatives
• Dispatch sales orders and parts requests to internal technicians for fulfillment
• Process sales orders for invoicing for remaining balances of unreturned parts
• Communicate with customers regarding service requests, updates and costs
• Prepare quotes and information for pricing and parts inquiries/assist internal field representatives with providing quotes to customers
• Provide accurate Master Service Agreement (MSA) pricing
• Monitor field representative inventories and manage parts turnover rate
• Maintain records of parts used and inventory levels for the service department
• Assist field representatives and customers with RMA creation and UPS label creation for parts return
• Manage back orders and follow up with efficient fulfillment of all orders
• Input data into NetSuite

Qualifications

• High school diploma or GED required
• 2+ years of relevant prior experience as a service writer, customer service associate or similar administrative role preferred
• Experience in medical device industry or equivalent is a plus
• Computer and data entry experience required
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency in using computer software for documentation and invoicing (Microsoft Office Suite, service management software a plus)
• Basic understanding of medical equipment and terminology is a plus
• Excellent customer service skills with the ability to handle inquiries and resolve issues effectively
• Ability to work both independently and collaboratively within a team
• Follow safety procedures in the performance of job duties and maintain a clean and safe work area

Pay Range

$24.00 per hour

Benefits

At Prescott’s, we prioritize your well-being and growth with a comprehensive benefits package including:

• Paid time off
• Healthcare insurance (medical, dental, and vision coverage)
• Accident insurance, critical illness, and hospital indemnity insurance
• Short term (employee paid) and long-term disability (employer paid)
• 401K plan with company matching
• Continuous learning and development – offering opportunities for training, workshops, and certifications
• Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive