Service Writer

Fleetpride; Ellenwood (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

FleetPride is seeking a Service Writer to communicate estimates and work details to customers and to provide administrative support by preparing reports and processing customer accounts.

This role requires a firm mechanical understanding of trucks and trailers, plus strong written and verbal communication. Proficiency with Google Sheets, Excel and Word is preferred as well as basic bookkeeping tasks.

Qualifications

• High school diploma.
• Firm mechanical understanding of trucks and trailers.
• Basic PC skills; experience with G-Suite and Excel preferred.

Responsibilities

• Communicate estimates, scheduling and work details to customers.
• Prepare invoices, open repair orders, and reports.
• Coordinate road call requirements.
• Handle payments by credit card, cash, and accounts.
• Maintain filing, inventory, and databases.
• Support Service Manager and Technicians with daily needs.
• Perform general clerical duties and bookkeeping.

Skills

Truck knowledge

Customer service

Written communication

Verbal communication

G-Suite

Excel

Word

Sales ability

Education

High school diploma

Tools

Google Sheets

Excel

Word

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business!

Partner with the best in the heavy-duty industry.

The Service Writer communicates estimates, scheduling and work details to customers. This requires a firm mechanical understanding of trucks and trailers. The ability to communicate the work performed in a knowledgeable and detailed manner. Provide administrative support by preparing reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, filing documents and processing customer accounts. Administrative duties may be assigned in accordance with the office procedures of individual branches.

DUTIES & RESPONSIBILITIES

• Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, address complaints.
• Support Service Manager and Technicians with daily needs.
• Prepare invoices, open repair orders, reports, memos, letters, financial statements and other documents, using google sheets, Excel spreadsheet.
• Determine the status of the customer account and any payment needs prior to scheduling the work.
• Answer telephones, direct calls and take messages.
• Obtain authorization for all credit card payments and process credit card, cash, and charge account payments.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Estimate, schedule and invoice repairs in a knowledgeable manner.
• Coordinate road call requirements.
• Follow up to be sure work is performed in a timely manner.
• Control cost, issue Purchase orders and make all required arrangements to facilitate the road call.
• Perform general office duties such as ordering supplies, parts for incoming jobs, maintaining records management systems, and performing basic bookkeeping work.
• Open, sort, and distribute incoming correspondence, including faxes and email.
• Responsible for cash drawer/petty cash.
• Maintain a clean and organized office area.

EDUCATION & TRAINING

High school diploma

KNOWLEDGE & EXPERIENCE

This requires a firm mechanical understanding of trucks and trailers. Average PC skills are required. G-Suite, Excel, word preferred.

SKILLS & ABILITIES

• The ability to communicate the work performed in a knowledgeable and detailed manner.
• Strong written and verbal communication.
• Proven customer service
• Ability to sell FleetPride products and Services

WORKING CONDITIONS & WORK ENVIRONMENT

The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Headquartered in Irving, TX, FleetPride is the nation's largest distributor of heavy duty parts and service in the independent heavy duty aftermarket. FleetPride’s sophisticated network of over 450 locations, more than 110 service centers, and six distribution centres ensures customers get the parts and services they need, when and where they need them. We also offer heavy duty expertise with some of the best and brightest people in the industry.

FleetPride offers career opportunities for self-motivated professionals and now boasts more than 5,500 experts who are empowered and driven to create tailored solutions and solve problems for each customer’s unique needs.