Service Writer

Parks Motor Sales Inc; Columbia (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Parks Motor Sales is seeking a Service Writer to be the primary contact for customers seeking GM maintenance and repairs. You will assess issues, communicate repairs and costs, and coordinate the service process to ensure customer satisfaction.

Responsibilities include greeting customers, documenting issues, creating repair orders, and keeping customers updated on status. Prior experience with GM vehicles and service software is preferred.

Qualifications

• Customer service and communication skills are essential for interaction with customers.
• Basic automotive knowledge to understand vehicle issues and repairs.
• Experience with service software to generate repair orders and document details.
• Ability to multitask in a fast-paced service environment.

Responsibilities

• Greet customers and document vehicle issues accurately.
• Conduct vehicle inspections and discuss service needs with customers.
• Explain repairs and costs clearly to customers.
• Create detailed repair orders and document services.
• Coordinate with technicians and parts to complete services.
• Provide customers with updates on status and estimates.
• Address inquiries professionally to maintain satisfaction.
• Coordinate vehicle pickup and delivery for a smooth process.
• Utilize GM service manuals to ensure accurate recommendations.

Skills

Customer service

Communication

Multitasking

Organizational skills

Spanish (nice to have)

Education

High school diploma or equivalent

Automotive certifications (a plus)

Tools

Repair order software

Job description

Job Title:Service Writer

Job Summary: We are seeking a motivated and customer-oriented individual to join our team as a General Motors Service Writer. As a Service Writer, you will be the primary point of contact for customers seeking automotive maintenance and repairs for General Motors vehicles. Your role will involve accurately assessing vehicle issues, effectively communicating repair needs and costs, and coordinating the service process to ensure customer satisfaction.

Responsibilities:

• Greet customers and provide exceptional customer service by actively listening to their concerns and accurately documenting vehicle issues.
• Conduct thorough vehicle inspections and consult with customers to understand their service needs.
• Clearly explain necessary repairs, maintenance, and associated costs to customers.
• Create detailed repair orders and ensure accurate documentation of services provided.
• Communicate with the service team, including technicians and parts department, to ensure timely and efficient completion of services.
• Provide customers with regular updates on the status of their vehicles and any changes to the initial service estimates.
• Address customer inquiries and concerns professionally, resolving issues to maintain high levels of customer satisfaction.
• Coordinate vehicle pick-up and delivery, ensuring that the service process is smooth and convenient for customers.
• Utilize General Motors service manuals and resources to ensure accurate service recommendations and adherence to company standards.
• Maintain a clean and organized work environment, including service reception and customer waiting areas.

Requirements:

• Previous experience as a Service Writer, preferably within an automotive service environment, with specific experience in General Motors vehicles being a strong advantage.
• Excellent customer service and communication skills, both verbal and written.
• Strong knowledge of automotive systems and repairs, especially related to General Motors vehicles.
• Proficiency in using computer systems and automotive service software for generating repair orders and documenting service details.
• Ability to multitask, prioritize work efficiently, and work effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Flexibility in work schedule, including availability for weekends and occasional overtime as needed.
• High school diploma or equivalent. Additional certifications in automotive technology or related fields are a plus
• Ability to speak Spanish is preferred, but not required.

Join our team and be a part of providing top-notch service and support for General Motors vehicle owners, delivering an exceptional customer experience and ensuring their vehicles are maintained to the highest standards.

*Parks Motor Sales is an equal opportunity employer