Service & Warranty Coordinator

PMC Commercial Interiors; Charlotte (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a detail-oriented Service & Warranty Coordinator to enhance their customer service team. This role involves managing warranty claims, ensuring accurate processing, and providing exceptional support to clients and vendors alike. The ideal candidate will thrive in a fast-paced environment, demonstrate strong problem-solving abilities, and possess excellent communication skills. Join a company that values integrity and relationships, and offers a vibrant culture along with comprehensive benefits and opportunities for growth. If you are passionate about delivering outstanding service and looking to make a meaningful impact, this position is perfect for you.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

Disability Insurance

401K

Generous Time Off

Paid Holidays

Qualifications

• Experience in warranty coordination or customer service is essential.
• Strong organizational skills and proficiency in Microsoft Office Suite required.

Responsibilities

• Manage warranty claims from initial contact to resolution.
• Provide exceptional customer service and address warranty issues.

Skills

Warranty Coordination

Customer Service

Microsoft Office Suite

Problem Solving

Attention to Detail

Communication Skills

Interpersonal Skills

Creative Thinking

Education

High School Diploma

Experience in Administrative Role

Tools

NetSuite

Job description

PMC Commercial Interiors, a Best In Class Haworth dealer serving the Carolinas, is seeking a Service & Warranty Coordinator to join our team.

Are you a process-oriented, self-starter who is a stickler for details? Do you love problem solving? If so, please consider applying to be part of our amazing team!

The Service & Warranty Coordinator will manage the warranty process, from initial customer contact through final resolution. This position requires excellent organizational skills, attention to detail, and strong communication abilities. You will work closely with vendors and internal and external clients to ensure warranty claims are processed accurately and efficiently, providing exceptional customer service along the way.

Responsibilities:

• Process warranty claims for defective or damaged products and general service requests.
• Verify product defects to ensure claims are valid and determine necessary parts for repairs.
• Enter orders and submit purchase orders to manufacturers.
• Receive and verify acknowledgments, confirming product, pricing, and shipping details.
• Ensure timely delivery and installation of parts.
• Submit labor reimbursement claims to vendors.
• Identify trends and address with the PMC Procurement Team.
• Actively work to reduce the number of days to resolve an issue.
• Provide exceptional customer service by addressing concerns and offering solutions related to warranty issues.
• Work with Accounts Receivable to ensure timely and accurate billing of invoices.

Qualifications/Skills:

• Previous experience in warranty coordination, customer service, or a related administrative role (commercial furniture dealership experience a plus).
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• Knowledge of commercial furniture products and warranties a plus.
• Familiarity with NetSuite a plus.
• Ability to work independently and manage multiple tasks.
• Strong attention to detail.
• Exceptional follow-through, communication, and interpersonal skills.
• Creative problem-solving skills with clear judgment and decisiveness.
• Innovative, always looking for improvement opportunities.
• Ability to advocate for both clients and vendors in the best interest of PMC.

What We Offer:

We recognize the values of leadership, integrity, and relationships in our everyday service to our clients and one another, which is reflected in our inspiring, meaningful, and fun culture. We are proud to offer great benefits (medical, dental, and vision coverage as well as life insurance, disability, and 401K. We also offer generous time off and paid holidays), compensation, and opportunities to learn and grow. To learn more about us, visit www.pmc.rocks or check us out on Facebook and Instagram.

PMC is an equal opportunity employer by choice.

Seniority level

Associate

Employment type

Full-time

Job function

Administrative and Customer Service

Industries

Design Services and Construction