SERVICE VALET

Obrien Auto Group; Renton (WA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Paid holidays

Vacation

Medical/Dental/Vision/RX

Ancillary Benefits

401(k) plus company match

Job summary

Toyota of Renton, part of the O'Brien Auto Group, is seeking a Service Valet/Porter. Responsibilities include greeting customers, directing them to the service area, and assisting with check-in/out of vehicles.

The role supports the service drive and vehicle flow across dealership premises while maintaining a high standard of professionalism. Candidates should have prior customer service experience and be able to work in a team, with a valid driver's license and clean driving record.

Qualifications

• Experience in customer service preferred.
• Excellent communication and greeting skills.
• Ability to work in a fast-paced service drive environment.

Responsibilities

• Escort customers to service department and assist with check-in/out of loaner cars.
• Maintain clean appearance and professional conduct.
• Drive/guide vehicles through car wash system as needed.
• Ensure safe and courteous handling of all vehicles on dealership premises.
• Report to Valet Supervisor on duty and follow chain-of-command.

Skills

Customer service

Interacting with people

Friendly demeanor

Job description

Job Details: Job Location: TOR - Renton, WA 98057, Position Type: Full Time, Toyota of Renton, a dealership in the O'Brien Auto Group, is currently looking for a Service Valet to join their team. We are searching for an individual who is hardworking, friendly, and enjoy interacting with people. Previous customer service experience preferred.

This position pays $21.57 per hour.

All employees subject to eligibility requirements, we offer the following benefits:

• Paid holidays pursuant to the annual holiday calendar (typically five holidays)
• Vacation - based on hire date and paid based on position.
• Medical/Dental/Vision/RX
• Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages, Flexible Spending.
• 401(k) plus company match

Job Summary:

The Service Valet/Porter will be directly responsible for the care, security, and transport of customer cars, company cars and visitor cars on and between dealership premises and vendor premises. In addition, the Service Valet/Porter will be directly responsible for the prompt and courteous greeting of customers and guests in the service drive for the purpose of welcoming them to the dealership, being a valet with their car, directing them to the appropriate department or personnel, helping check their car into service, and checking in/out their loaner car. Service Valet/Porters will assist customers in entering/exiting and loading/unloading their cars.

Responsibilities to Include:

• Facilitate the flow of vehicles through the service drive, parking lot and between facilities.
• Drive vehicles through car wash system, performing and/or assisting with the car wash process.
• Clean the interior glass of the vehicle and dust the interior console area.
• Under direction of valet supervisor on duty, fuel and clean loaner cards daily.
• Transport sales demo cars back to designated storage at the warehouse.
• Report to management in the following order: Valet Supervisor on duty, service support manager, assistant service manager, service manager, and general manager.
• Perform other job description as directed or scheduled, i.e., car wash, shuttle driver, team leader, shop maintenance.
• Maintain all outside parking lots.
• Drive in a safe and legal manner.
• Maintain good customer and employee relations.
• Report all important customer comments to management.
• Maintain a high level of personal cleanliness, hygiene, grooming and appearance.
• Wear required uniform and follow dress code.
• Maintain clean driving record and current Washington State drivers license.
• Be available to fill in shifts whenever possible.
• Perform other duties as assigned by management.
• Regular attendance and timeliness is essential.
• Work in cooperative, positive & professional manner with all personnel in the company.
• Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work.
• Must conform to company policy regarding non-discrimination and harassment.

Equipment/Machines/Tools Typically Used:

Pressure washers, steam cleaning equipment, water hoses, buckets, sponges, polishers, cloth rags, hand-held squeeze bottles, and mechanics hand tools. Rubber gloves worn as required.

Chemicals:

Numerous chemicals are used/handles on a frequent basis. Employee will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.

Physical Demands:

Intermittent standing, walking, sitting, stooping, kneeling, crouching; lifting of 50 lbs or less on an occasional basis and carrying of 25 lbs or less on a frequent basis; frequent pushing and pulling, twisting and turning of trunk, reaching, handling of objects, occasional climbing, balancing, and crawling.

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).

Candidates for this position must possess a valid Driver's License and maintain an acceptable driving record in accordance with company policy. Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review.

Toyota of Renton is an equal opportunity employer and a drug-free workplace.