Service Technician Trainee - Various Portland Locations

NW Natural; Oregon, Sherwood (IL, AR); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Service Technician Trainee, where you'll engage in an intensive training program designed to equip you with the skills to ensure customer safety and satisfaction. This role is perfect for those who thrive on problem-solving and enjoy hands-on work. You will be part of a team that prioritizes safety and customer service while enjoying a vibrant workplace culture that values diversity and inclusion. With opportunities for advancement and a comprehensive benefits package, this position is an exciting gateway to a fulfilling career in the utility services industry.

Benefits

Health insurance benefits

Free wellness resources

16 PTO Days

10 paid holidays

3 weeks paid parental leave

401K company contribution

Tuition reimbursement up to $5250

Employee Stock Purchase Program

Discounts on natural gas service

TriMet Pass for HQ employees

Qualifications

• Ability to diagnose problems and follow through with solutions.
• Demonstrated knowledge in mechanical, electrical or construction.

Responsibilities

• Activates, inspects, and diagnoses customer-owned appliances and equipment.
• Responds to gas leakage and emergency situations.
• Trains and assists less-experienced workers.

Skills

Mechanical skills

Electrical skills

Construction skills

Communication skills

Problem-solving skills

Basic math skills

Education

High school diploma or equivalent

Tools

Hand tools

Safety equipment

Job description

Service Technician Trainee - Various Portland Locations

Union Position; Up to4positions

CFS Training Unit;Various Portland Locations,Oregon (US-OR)

Regular FT

Posting # 5268

About Us:

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve.Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.

In addition to environmental stewardship, we're also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.

The Role:

Our Service Technicians ensure that our customers are provided with the fuel to provide them a warm, comfortable, and safe environment, especially on a cold winter night. Technicians are responsible for more than just setting meters and troubleshooting gas appliances - they are problem solvers, customer service professionals, and primary first responders to emergency situations. Do you enjoy working with your hands? Do you thrive on using your technical ability to solve challenging issues? Do you get satisfaction from making a customer's day? Are you the sort of person everyone calls when something breaks or a piece of equipment isn't working properly and needs repair? If so, please consider applying for our team!

NW Natural offers all new service technician trainees an intensive 24 month training program after hire; as a trainee, you are responsible for bringing the enthusiasm and drive to learn. Our technician family of jobs also offers opportunities within the company to progress in the ranks, so qualified trainees are always in demand!

Join us in our mission to meet our customers' needs and exceed their expectations!

Day to Day:

• Develops and maintains a thorough understanding of Customer Field Services Policy and Procedures and all applicable codes.


• Activates, inspects and diagnoses customer-owned appliances and equipment, as well as installing and maintaining NW Natural owned meter sets.


• Adjusts air/gas inputs necessary to provide safe and efficient combustion.


• Installs, activates, changes, adjusts, maintains, and removes gas metering and regulating equipment, including those with delivery pressures up to 2.0 psig delivery pressure.


• Responds to gas leakage and emergency situations.


• Position requires shift work including weekends and holidays.


• Performs non-technical work including meter turn-offs, rereads, and ERT investigations, replacements, and installations.


• Trains, assists, and provides feedback to less-experienced workers at the direction of supervisor, which may include providing feedback to supervisor on progress of training.


• Wears required Company-issued protective equipment and safety gear.


• Operates Company vehicles in compliance with state/local laws and Company policies and procedures.


• Acquires and maintains OQ qualifications.


• Acts and communicates in a professional, respectful, and cooperative manner in connection with all activities associated with NW Natural.


• Follows supervisory instructions and is flexible and adaptable to changing conditions and expectations.


• Maintains punctual, regular, and reliable attendance.


• Demonstrates the Company's core values and complies with all Company policies and procedures.

Come on your first day with:

• Demonstrated knowledge, skills and ability in any of the following: mechanical, electrical or construction.


• Ability to use associated tools, and the skills/knowledge to apply gauges, piping, pressures, and mechanical concepts.


• Manual dexterity adequate to effectively use basic hand tools including, but not limited to, wrenches, screwdrivers, etc.


• Ability to diagnose problems and follow through with solutions.


• Ability to detect natural gas and diesel vapors/fumes.


• Basic math and reading skills.


• Excellent communication and problem-solving skills.


• Ability to establish priorities, balance multiple assignments and adapt to changing priorities.


• Ability to access, input, and retrieve information from a computer.


• Ability to interface with employees and customers to answer questions or resolve issues with tact and diplomacy.


• Ability to concentrate on tasks, apply procedures in sequence, make decisions with limited information, and work in a structured team environment.


• Ability to perform physically demanding work involving walking, standing, bending, twisting, wrist turning, grasping, lifting, squatting, kneeling, or reaching for 8+ hours.


• Ability to work in adverse weather or terrain conditions.


• Ability to safely operate Company vehicles/equipment and perform inspections and minor maintenance as necessary and in compliance with Company policies and state/local laws.


• Valid OR/WA driver's license, any required certifications and/or endorsements, and satisfactory driving record. Must obtain a valid Oregon/Washington driver's license within 90 days if current valid license is from another state.


• Ability to safely use ladders and climb to heights of at least 50 feet.


• Must be able to lift a maximum of 60lbs.


• Exposure to confined spaces as defined by the Company's Confined Spaces Program.


• Subject to random drug testing.


• Qualified bidders must be able to respond to their assigned Resource Center within 40 minutes.

Training and Wage:

Service Tech	December 2024Wages	Time in Training Program
Hourly Rate at Hire - In Training 1	39.27	0 months
In Training 2	41.72	6 months
In Training 3	44.18	12 months
Entry	47.12	24 months
Experienced	49.09	36 months

Qualification Period: 24 months

What we offer:



Health & Wellness -

• Rich health insurance benefits with competitive employer contribution


• Free access to an online wellness resources platform

Work Life Balance -

• Start with 16 PTO Days(Amount varies based on accruedwork hours)


• 10 paid holidays and 3 floating holidays


• 3 weeks paid parental leave


• Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women's Network and many other Employee Resource Groups


• Numerous volunteer and community engagement opportunities

Financial -

• Competitive 401K company contribution and match


• 15% discount on NW Natural stock through Employee Stock Purchase Program


• Up to $5250 a year in tuition reimbursement


• Wellness incentive program

Discounts -

• 20% off natural gas service


• Up to 30% discount at NW Natural Appliance Center


• TriMet Pass for all HQ employees


• Generous discounts with Verizon & AT&T Wireless

Hourly Rate:$39.27

Application Process:To be considered for this position, submit a complete electronic application including cover letter and resume via our website.

https://www.nwnatural.com/about-us/the-company/careers

Deadline:5/20/25

Disclosure:We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations.

NW Natural is proud to be an equal opportunity employer. We welcome and embrace our candidates' diversity and take affirmative action to employ and advance individuals without discrimination on the basis of race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with NW Natural. Instead, we make individualized assessments regarding qualifications and backgrounds. NW Natural is also committed to providing reasonable accommodations for individuals with disabilities, individuals with sincerely held religious beliefs, and disabled veterans in our job application procedures. If you need assistance or an accommodation as part of the application process, please contact us at [e-mail] or [phone].

NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.