Service Technician Sr - SBE

Aramark; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Aramark is seeking a Senior Service Technician to repair and recondition equipment at Market Center or customer sites. You will diagnose mechanical, electrical, and plumbing issues, install equipment, and assist others with troubleshooting to ensure reliable operation.

The role emphasizes servicing and refurbishing equipment, maintaining safety standards, and documenting all work. Strong English communication and a valid driver's license are required, with willingness to learn water connections

Qualifications

• High School Diploma or equivalent required.
• Experience repairing small electrical appliances.
• Willing to learn water source connections and drainage.
• Learn to work with copper, braided, and PEX lines (6–12 months or vocational training).
• Read and write in English.
• Strong communication and customer service skills.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Call on customers to investigate equipment operating difficulties.
• Diagnose problems and determine corrective actions.
• Repair or adjust equipment to restore operation.
• Clean and maintain equipment on site, including decanter exchanges and brewer cleaning.
• Document work with closing calls, invoices, asset verification, and customer records.
• Repair and refurbish equipment in the Market Center; maintain spare parts levels.
• Accurately capture work completed in a company mobile device.
• Maintain good relations with customers to uphold the company image.
• Perform scheduled and unscheduled service activities including emergencies, preventive maintenance, surveys, and installations.
• Keep service area and vehicle clean and organized.
• Follow safety guidelines and operate vehicles safely.
• Complete weekly Driver Report and follow Fleet Manual guidelines.
• Follow all safety standards and manufacturer/company policies.

Skills

Electrical repair

English literacy

Communication & customer service

Driving license

Willing to learn water connections

Education

High school diploma or equivalent

Job description

The Service Technician Sr - SBE is responsible for repairing and reconditioning equipment in the Market Center and/or customer locations. Responsible for installation of equipment at customer accounts and is responsible for diagnostics of mechanical, electrical, and plumbing problems and takes corrective action. Provides customer assistance in resolving customer questions, problems, or complaints regarding equipment. This is a senior role; therefore, this person will be able to assist others with troubleshooting.

Job Responsibilities

• Calls on customers as assigned by Service Manager or General Manager to investigate operating difficulties of equipment.
• Diagnoses problems and determines reasons and the nature of correction.
• Makes repairs or adjustments to equipment to return the equipment in working order.
• Cleans and maintains equipment on location including exchanging decanters and cleaning brewers.
• Documentation including verification of the closing calls, invoice completion, asset verification and any required customer documentation.
• Repairs and refurbishes equipment in the Market Center; maintain spare parts levels.
• Ability to accurately capture work completed in company provided mobile device.
• Maintains a good working relationship and liaison with customers to maintain a positive image of the company and product.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys, and installations.
• Maintains service area and vehicle in a clean and organized condition.
• Follows company guidelines on safety and operates vehicle(s) in a safe manner.
• Completes weekly Driver Report and follows guidelines in the Fleet Manual.
• Follows all safety standards and policies set by manufacturers and company.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• High School Diploma or equivalent required.
• Working knowledge in repairing small electrical appliances.
• Willing to learn how to connect equipment to water sources, add additional lines and drainage when necessary.
• Must be willing to learn how to work with copper, braided, and pex lines. This skill is normally developed through six months to one year of experience in equipment service operations or through vocational training.
• The ability to read and write in English is required.
• Must also possess effective communication and customer service skills.
• Incumbent must have an acceptable driving record and a qualified driver’s license.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking & standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work -our focus is helping you reach your full potential. Learn more about working here athttp://www.aramarkcareers.com or connect with us onFacebook ,Instagram andTwitter .