Service Technician Specialist

Bridge Property Management; Salt Lake City (UT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K matching

Job summary

Bridge Property Management in Salt Lake City seeks a Service Technician Specialist, Level 3 to handle complex diagnostics, preventative maintenance, and emergency response. You will mentor Level 1–2 technicians and support the Service Manager on large projects.

We expect strong technical knowledge, EPA certification, and the ability to communicate clearly with residents and across teams. This on-site role includes on-call and weekend support with safety compliance.

Qualifications

• EPA certification Type I, II, or Universal required; CPO preferred.
• High school diploma; trade school or some college.
• Proven troubleshooting and advanced technical skills.

Responsibilities

• Diagnose and resolve advanced issues beyond lower-tier technicians.
• Lead or train junior technicians in procedures.
• Perform preventive maintenance and repairs.
• Conduct safety and quality inspections.
• Assist service manager with large capital projects or vendor coordination.
• Follow safety procedures and appearance standards.
• Support grounds maintenance and general repairs.
• Act as team lead in Service Manager's absence.

Skills

EPA certification Type I/II/Universal

CPO

Troubleshooting

Advanced HVAC knowledge

Electrical diagnostics

Education

High school diploma; trade school/Some college

Tools

Yardi

SmartRent

HVAC diagnostic tools

Job description

Service Technician Specialist, Level 3 is an advanced/senior level maintenance technician. This is an advanced senior-level position handling the most complex, specialized repairs, preventative maintenance, and emergency response, often acting as a technical skills mentor and/or team lead. This position’s primary focus is on complex diagnostics, preventative maintenance strategy, and supporting team leadership.

Key Responsibilities

• Diagnosing and resolving advanced issues that lower-tier technicians cannot (e.g., major HVAC, advanced electrical, or boiler issues)
• Leading or training lower-level technicians on company procedures
• Perform preventive maintenance and repairs
• Perform safety and quality inspections
• Assist service manager in overseeing large capital projects or coordinating with outside vendors
• Follow company safety procedures and appearance standards
• General grounds maintenance and repairs, such as cleaning common areas and assisting with trash removal, curb painting, etc.
• Acts as a team lead in Service Manager’s absence

Required Skills/Qualifications

• Considerable experience (2–5+ years), advanced technical knowledge, and strong troubleshooting skills
• EPA certification Type I, II, or Universal required; CPO preferred in some portfolios

Preferred Qualifications

• High school diploma; trade school or some college
• CAMT certification
• Bilingual communication ability where useful for the properties

Communication Skills

• Mentoring and training Level 1 and 2 technicians in technical skills and company procedures
• Assist Service Manager in creating detailed, written reports for property management regarding system failures or compliance issues
• Ability to explain technical issues and next steps to residents in simple, clear language
• Interdepartmental communication with leasing teams to update them on apartment turnover and service request status
• Communicate directly with residents during emergency calls and appropriately respond to on-call scenarios independently

Technology Skills

• Advanced proficiency in property management and work order platforms (e.g., Yardi, SmartRent) for tracking service requests, preventive maintenance completion, and inventory levels
• Proficiency with HVAC diagnostic tools, pressure gauges, refrigerant charging equipment, and advanced troubleshooting instruments
• Familiarity with building automation systems where used

Physical/Work Requirements

• Frequent bending, lifting, walking, standing, and outdoor work
• Emergency/weekend support is required
• Ability to lift 50 lbs

This job description is intended to describe the general nature and level of work performed by incumbents in this role. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be changed or assigned at any time based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role. Employment is subject to all applicable company policies and laws, including Fair Housing, safety, and nondiscrimination requirements.

Benefits

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability.
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability.
• Access to Mental Health & Well-Being service.
• 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. *The employee must be at least 21 years of age and have worked for the Company for at least 60 days.
• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year.
• 11 Paid Holidays per year.
• Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child.
• Tuition Reimbursement: Up to $5,000 per year of pre‑approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months.

JOB CODE: 1000880