Senior Service Technician Specialist

Bridge Property Management; Raleigh (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K match

Job summary

Bridge Property Management is seeking a Senior Service Technician Specialist, Level 4 to support the Service Manager with scheduling, prioritizing, and overseeing service requests across a multiresidential portfolio.

The role requires 3–5+ years of hands-on experience, EPA certification, and strong troubleshooting in HVAC, plumbing, electrical, and appliances. Leadership and safety compliance are essential components of daily duties.

Qualifications

• 3–5+ years of experience in maintenance or a similar role.
• EPA certification Type I, II, or Universal required; CPO preferred.
• Ability to troubleshoot HVAC, plumbing, electrical, appliances, and related systems.

Responsibilities

• Assist the Service Manager in scheduling and supervising maintenance activity.
• Monitor work orders and prioritize emergencies.
• Diagnosing and resolving advanced issues that lower-tier technicians cannot (e.g., major HVAC, advanced electrical, or boiler issues).
• Leading or training lower-level technicians on company procedures.
• Perform preventive maintenance and repairs.
• Perform safety and quality inspections.
• Walk vacant units after move-out and coordinate make-ready needs.
• Communicate with vendors and monitor completion of repair/replacement work.
• Maintain records of service requests, preventive maintenance, and unit turns.
• Assist Service Manager in overseeing large capital projects or coordinating with outside vendors.
• Support inventory control and community appearance standards.
• Follow company safety procedures and appearance standards.
• General grounds maintenance and repairs, such as cleaning common areas and assisting with trash removal, curb painting, etc.
• Acts as team lead in Service Manager’s absence

Skills

3–5+ years experience

Advanced technical knowledge

Troubleshooting skills

Bilingual communication

Education

High school diploma

CAMT certification

CPO certification (preferred)

Tools

Yardi

SmartRent

HVAC diagnostic tools

Job description

The Senior Service Technician Specialist, Level 4 is an assistant to the supervisor. Supports the Service Manager in scheduling, prioritizing, and overseeing service requests, preventative maintenance, make-ready execution, training, and overall community maintenance readiness.

Key Responsibilities

• Assist the Service Manager in scheduling and supervising maintenance activity
• Monitor work orders and prioritize emergencies
• Diagnosing and resolving advanced issues that lower-tier technicians cannot (e.g., major HVAC, advanced electrical, or boiler issues
• Leading or training lower-level technicians on company procedures
• Perform preventive maintenance and repairs
• Perform safety and quality inspections
• Walk vacant units after move-out and coordinate make-ready needs
• Communicate with vendors and monitor completion of repair/replacement work
• Maintain records of service requests, preventive maintenance, and unit turns
• Assist Service Manager in overseeing large capital projects or coordinating with outside vendors
• Support inventory control and community appearance standards
• Follow company safety procedures and appearance standards
• General grounds maintenance and repairs, such as cleaning common areas and assisting with trash removal, curb painting, etc.
• Acts as team lead in Service Manager’s absence

Required Skills/Qualifications

• Considerable experience (3–5+ years), advanced technical knowledge, and strong troubleshooting skills
• EPA certification Type I, II, or Universal required; CPO preferred in some portfolios
• Ability to troubleshoot HVAC, plumbing, electrical, appliances, and related systems

Preferred Qualifications

• High school diploma; trade school or some college
• CAMT certification
• Multifamily assistant supervisor experience
• Strong recordkeeping and team support skills
• Bilingual communication ability where useful for the properties

Communication Skills

• Mentor and train Level 1, 2, and 3 Technicians on technical skills, company procedures, and professional development — actively fostering skill growth and career path readiness
• Communicate with vendors and contractors regarding repair scope, scheduling, quality expectations, and completion timelines
• Coordinate closely with the Service Manager on daily priorities, work order status, unit turn timelines, and property condition updates
• Provide clear, professional communication with residents and team members regarding maintenance activities, expected timelines, and emergency procedures
• Collaborate with leasing and office teams on make-ready progress, move-in readiness, and community appearance standards
• Assist the Service Manager in preparing written reports on maintenance performance, inventory needs, vendor activity, and overall property condition, ensuring SM sign-off before distribution

Technology Skills

• Advanced proficiency in property management and work order platforms (e.g., Yardi, SmartRent) for tracking service requests, preventive maintenance completion, inventory levels and to generate reports
• Proficiency with HVAC diagnostic tools, pressure gauges, refrigerant charging equipment, and advanced troubleshooting instruments
• Competency with digital tools for reading schematics, blueprints, and building system diagrams
• Basic proficiency in scheduling, inventory management, and vendor coordination tools to support the Service Manager in daily operations

Physical/Work Requirements

• Frequent bending, lifting, walking, standing, and outdoor work
• Emergency/weekend support is required
• Ability to lift 50 lbs

This job description is intended to describe the general nature and level of work performed by incumbents in this role. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be changed or assigned at any time based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role. Employment is subject to all applicable company policies and laws, including Fair Housing, safety, and nondiscrimination requirements.

WHY JOIN BRIDGE PROPERTY MANAGEMENT?

We are dedicated to fostering an inclusive workplace where everyone feels valued. Beyond recruitment, we continuously refine our workplace practices to support our employees’ growth and success. We are also proud to support Environmental, Social, and Governance (ESG) initiatives across all Bridge properties and offices.

What We Offer

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability.
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability.
• Access to Mental Health & Well-Being service.
• 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. *The employee must be at least 21 years of age and have worked for the Company for at least 60 days.
• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year.
• 11 Paid Holidays per year.
• Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child.
• Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months.

We at Bridge acknowledge and appreciate the uniqueness of each individual, understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations. We evaluate all candidates based based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. As an equal opportunity employer, we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment, hiring, and employment experience.

JOB CODE: 1001014