Service Technician - Single Family

IES Residential, Inc.; Cincinnati (OH); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Competitive Pay

401K with Employer Contribution Match

Paid Time Off

Life Insurance

Medical Coverage including Pharmacy

Dental and Vision Coverage

Disability coverage options

Discount Programs

Job summary

IES is seeking a Residential Service Technician in Cincinnati, OH to perform electrical service, maintenance, troubleshooting, and repair work. You will diagnose issues, complete service tasks safely, and ensure compliance with electrical codes and company policies.

You will communicate with customers, coordinate with team members and vendors, maintain service records, and support field operations while upholding safety and quality standards.

Qualifications

• High school diploma or GED preferred.
• Previous electrical service, maintenance, troubleshooting, or repair experience preferred.
• Experience in construction, operations, or service environments preferred.
• Relevant industry certifications or licenses preferred, and required where necessary.
• Experience supporting field operations or assisting senior technicians is a plus.

Responsibilities

• Perform electrical service, maintenance, troubleshooting, and repair work on electrical systems and equipment.
• Diagnose and resolve electrical service issues in residential, commercial, or operational environments.
• Review service requests, project plans, specifications, and work orders to support accurate job completion.
• Ensure all work is completed in compliance with company policies, safety standards, and applicable electrical codes.
• Communicate with customers regarding service needs, repairs, timelines, and recommendations.
• Coordinate with employees, vendors, subcontractors, and internal departments regarding service activities.
• Maintain accurate service records, reports, and documentation related to electrical work and customer interactions.
• Support project timelines and assist with resolving operational concerns in the field.

Skills

Electrical troubleshooting

Blueprints & schematics

Customer service

Safety compliance

Communication

Independent work

Education

High school diploma or GED

Electrical experience preferred

Certifications/licenses preferred

Tools

Electrical testing equipment

Multimeter

Job description

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees at over 174 domestic locations across the United States.

Our commitment to our employees is reflected by our actions:

• Safety is Priority One – and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

Position Overview

The Residential Service Technician is responsible for performing electrical service, maintenance, troubleshooting, and repair work while supporting operational efficiency and customer satisfaction. This role works closely with customers, employees, vendors, and leadership to diagnose electrical issues, complete service work safely, and ensure compliance with company and industry standards.

Primary Responsibilities

• Perform electrical service, maintenance, troubleshooting, and repair work on electrical systems and equipment.
• Diagnose and resolve electrical service issues in residential, commercial, or operational environments.
• Review service requests, project plans, specifications, and work orders to support accurate job completion.
• Ensure all work is completed in compliance with company policies, safety standards, and applicable electrical codes.
• Communicate with customers regarding service needs, repairs, timelines, and recommendations.
• Coordinate with employees, vendors, subcontractors, and internal departments regarding service activities and operational needs.
• Maintain accurate service records, reports, and documentation related to electrical work and customer interactions.
• Support project timelines and assist with resolving operational concerns in the field.
• Monitor tools, equipment, materials, and job site conditions to support operational efficiency and safety.
• Assist with supporting and training less experienced technicians as needed.
• Maintain professionalism and effective communication throughout all customer and operational interactions.
• Perform additional duties as assigned.

Required Skills and Abilities

• Strong knowledge of electrical systems, equipment, and troubleshooting techniques.
• Excellent verbal, written, and interpersonal communication abilities.
• Strong problem-solving and analytical skills.
• Ability to read and interpret blueprints, schematics, and electrical documentation.
• Strong attention to detail and operational awareness.
• Ability to multitask and manage priorities in a fast-paced environment.
• Ability to work independently while collaborating effectively across teams and departments.
• Proficiency in using electrical tools, testing equipment, and related systems.
• Strong understanding of workplace safety practices and electrical codes.
• Strong customer service and relationship management skills.
• Ability to make sound decisions and resolve issues effectively under pressure.
• Ability to pass pre-employment screenings such as background and motor vehicle record checks.
• English speaking, reading, and writing preferred, and required where necessary to perform job duties.
• Maintain professionalism and a positive, respectful demeanor with customers, coworkers, and business partners.

Education/Experience

• High school diploma or GED preferred.
• Previous electrical service, maintenance, troubleshooting, or repair experience preferred.
• Experience within construction, operations, or service environments preferred.
• Relevant industry certifications or licenses preferred, and required where necessary to perform job duties.
• Experience supporting field operations or assisting senior technicians is a plus.

Physical Requirements

• Communicate in person, by phone, and through email.
• Travel as required to support project and operational needs.
• Stand, walk, climb ladders and stairs, kneel, bend, stoop, crouch, crawl, reach, and lift throughout the workday.
• Sit for extended periods while driving to and between job sites.
• Work on active job sites, indoors and outdoors, including attics, crawlspaces, and confined or elevated spaces, with exposure to varying weather, construction noise, dust, and other job site conditions.
• Wear safety gear such as Personal Protective Equipment.
• Maintain dependable transportation and consistent, reliable attendance to meet customer service and operational needs.
• Ability to exercise sound judgment and make independent decisions within established company policies and procedures.
• Ability to work overtime, modified schedules, or occasional weekends as business needs require.
• Perform all work on-site and in person; this is not a remote or hybrid position.
• Lift, carry, push, and pull at least 50 pounds.

This position is not eligible for visa sponsorship or work authorization support. Candidates must be authorized to work in the United States on a full-time basis without current or future need for employer sponsorship.