Service Technician - Rochester, NY (CA300)

NCH Corporation; City of Rochester (NY); Remote; USD 55,000 - 65,000; Full time

Job summary

An established industry player is looking for a dedicated Service Technician to join their innovative team. This remote position involves hands-on servicing of boiler and cooling water systems, ensuring optimal performance and customer satisfaction. You will conduct water testing, perform diagnostics, and provide preventative maintenance while building strong relationships with clients. With a focus on work/life balance and a culture that values results, this role offers an excellent opportunity for growth and development. If you are a motivated self-starter with a passion for the water treatment industry, this position could be your next career move.

Benefits

Full suite of benefits

Employee development programs

Recognition programs

Uncapped income potential

Qualifications

• 3-5 years of experience in a mechanical field is required.
• Strong organizational and relationship-building skills are essential.

Responsibilities

• Perform water testing, diagnostics, and maintenance on treatment systems.
• Communicate and maintain relevant information regarding treatment operations.

Skills

Mechanical Principles

Relationship Building

Water Treatment Knowledge

Multi-tasking

Organizational Skills

Education

High School Diploma or equivalent

Tools

MS Office

Tablet

Smartphone

Job description

Established, Entrepreneurial, Empowered…Explore the Opportunities!

Chem-Aqua is the wholly owned water treatment subsidiary of NCH Corporation, a privately owned specialty chemicals, maintenance supplies, and services company with over $1 billion in annual sales. We are seeking top-tier talent to support our growth strategy. We offer an unparalleled training program, uncapped income potential, and a culture that recognizes results, yet embraces the importance of work/life balance. Join the Chem-Aqua team, where your initiative and contributions will be noticed and make a difference.

The Service Technician is a field-based position providing hands-on servicing of boiler and cooling water systems for our existing customer base, including but not limited to chemical testing, monitoring, calibration, repair of chemical-feed-related equipment, and visual inspections of systems when necessary. This is a remote position.

Responsibilities:

• Perform assigned water testing and sampling as required
• Communicate, record, and maintain relevant information regarding treatment operations
• Schedule service and sales calls, including daily, weekly and monthly reporting
• Accurately report service calls
• Perform diagnostics on water treatment equipment: reverse osmosis systems, water softeners, and other water treatment/conditioning systems
• Determine system condition, identify malfunctions, and take corrective actions
• Provide routine preventative maintenance services; inspection, cleaning, and calibration of system components as necessary to assigned accounts
• Assist in identifying additional service needs and opportunities while developing and implementing customized solutions for our customers
• Maintain customer chemical inventory which may include lifting
• Other duties as assigned

Requirements:

• Highly motivated, self-starter with the ability to build relationships
• 3-5 years of work experience in a field using mechanical principles
• Experience in the water treatment or related industry a plus
• Ability to work flexible schedule, some weekends may be required
• Very organized with exceptional follow-through abilities
• Ability to multi-task in an active working environment
• High School Diploma or equivalent
• Knowledgeable in MS Office applications
• Knowledgeable in using a computer, tablet, smart phone, and other work related technology
• This position requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting
• Work is conducted both indoors and out with varying environmental conditions
• Must be able to perform physical work in a HVAC, cooling towers, or boiler equipment environment requiring exposure to chemicals, noise, hot & cold temperatures and inclement weather
• Required work activities include but are not limited to, climbing and descending stairs and ladders (from 10-30’ in height), sometimes while carrying drums of chemicals weighing up to 50 pounds while maintaining a 3-point ladder contact (per OSHA rules). As of the date of this job description, the available ladders have a weight limit of 375 pounds
• Be able to wear protective gear for the face, ears, and gloves
• 20% travel required (No overnight travel required)

The base salary range for this position is $55,000 - $65,000 (excluding bonus earnings or overtime pay as applicable by position) which represents the low and high end of NCH Corporation’s salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to: experience, education, training, location, merit system, quantity or quality of production, responsibilities and regular and/or necessary travel. The range listed is only one component of NCH Corporation’s Total Rewards package for associates. Please note that this range does not include commissions which for some associates is a substantial part of their overall compensation and there is no maximum for commissions.

NCH Corporation offers a full suite of benefits, employee development and recognition programs.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Nearest Major Market: Rochester
Job Segment: Wastewater, Water Treatment, HVAC, Maintenance, Technician, Engineering, Operations, Manufacturing, Technology